Ocean Import Freight Forwarder

CEVA Logistics; Ashby-de-la-Zouch; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Holiday buy scheme

Pension

Life assurance

Employee benefits platform with gym &v

Discount vouchers

Job summary

CEVA Logistics in Ashby-de-la-Zouch is seeking a dynamic Ocean Import Freight Forwarder to manage end-to-end ocean import shipments and deliver excellent customer service. You will coordinate bookings, monitor progress, and maintain documentation, working closely with internal teams and external partners.

The role offers a hybrid working pattern (minimum three days in the office) and a salary up to £35,000, depending on experience.

Qualifications

• Proven ocean import experience in freight forwarding or logistics.
• Strong communication skills and customer service focus.
• Proactive problem solving with accurate, timely work.
• Collaborative team player who can work independently when needed.
• IT literate with MS Office and freight management systems; CargoWise is advantageous.

Responsibilities

• Manage end-to-end ocean import shipments from booking through delivery.
• Coordinate transport, customs clearance support, and related services.
• Act as primary contact for allocated customers, handling inquiries, quotes, claims.
• Ensure cost control, review charges, VAT and accurate invoicing.
• Support the wider Ocean team to hit KPIs and drive continuous improvement.

Skills

Communication

Problem solving

Attention to detail

Multitasking

Tools

CargoWise

Microsoft Office

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

YOUR ROLE

CEVA Logistics is looking for a dynamic Ocean Import Freight Forwarder to join our Ocean Freight team in Ashby-de-la-Zouch.

This role plays a critical part in managing end-to-end ocean import shipments, ensuring efficient and cost-effective delivery solutions while providing excellent customer service. You will act as a key point of contact for customers, coordinating shipments, proactively resolving issues and maintaining strong working relationships across the business and with external partners.

We are offering a salary of up to £35,000, dependent on experience, along with the opportunity to work on a hybrid basis, with a minimum of three days per week in the office.

WHAT ARE YOU GOING TO DO?

Reporting into the Ocean Import Supervisor, you will play a key role in managing and coordinating end-to-end ocean import shipments from booking through to final delivery. You will take ownership of your allocated shipments and customers, working closely with internal teams, overseas colleagues, suppliers and external partners to ensure smooth operations, full visibility and excellent service throughout the shipment lifecycle.

You will manage shipment bookings, monitor progress and maintain accurate documentation and system updates, ensuring all activity is completed in line with company procedures and relevant regulatory requirements. This will include coordinating transport and associated services, supporting customs clearance where required, and proactively identifying and resolving any issues that could impact delivery or customer expectations.

Acting as the primary point of contact for your allocated customers, you will manage enquiries, quotations, requests, claims and complaints with a solutions-focused approach, building strong relationships and delivering a consistently high level of service.

You will also take responsibility for cost control and financial accuracy, reviewing charges, duties, VAT and associated fees where applicable, while ensuring shipments are invoiced and managed correctly. Alongside your day-to-day responsibilities, you will support the wider Ocean team in achieving operational KPIs and contribute to continuous improvement initiatives that enhance efficiency, service delivery and the overall customer experience.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will have proven ocean import experience, ideally gained within a freight forwarding or logistics operation. You will have strong knowledge of freight forwarding processes, particularly ocean freight activities, and will be comfortable working in a fast-paced ocean or multimodal environment while confidently managing multiple priorities.

You will be a strong communicator, capable of building effective relationships both internally and externally while delivering a high standard of customer service. You will be a proactive problem solver with a logical approach, able to prioritise your workload while maintaining a high level of accuracy and efficiency. Being a collaborative team player is essential, alongside the ability to work independently when required.

You will also be IT literate, with the ability to use Microsoft Office packages and freight management systems. Experience using CargoWise would be advantageous.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands.

There’s no doubt that you will be compensated for your hard work and commitment.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.