AOG Operator

CMA; Hounslow; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Holiday buy scheme

Pension and life assurance

Employee benefits platform with discou

discounts

Job summary

CEVA Logistics is seeking an AOG Operator in Hounslow to coordinate urgent aircraft parts shipments worldwide, minimising downtime and returning aircraft to service. You will work with airlines, MROs, and partners to manage import/export movements 24/7.

The role requires experience in air freight, strong organizational skills, and the ability to handle changing priorities while delivering excellent customer service under pressure.

Qualifications

• Freight forwarding or logistics experience in a time-critical aerospace/express operation.
• Strong organization, customer focus and ability to work under pressure.
• Excellent communication and proactive problem solving.
• Ability to work independently and across a global network.

Responsibilities

• Coordinate urgent AOG shipments from order receipt to delivery.
• Identify transport solutions (NFO, on-board couriers, charter services).
• Coordinate collections, customs clearance, flight departures and final delivery within service levels.
• Provide shipment updates and ETA to customers; escalate issues as needed.
• Maintain records and support KPI reporting.

Skills

Freight forwarding experience

Time-critical operations

Strong communication skills

Customer-focused

Proactive problem solving

Tools

Microsoft Office

CargoWise

Job description

AOG Operator

Req ID: 591875 Posting Start Date: 10/11/2026 Hounslow, GBR CEVALogistics Air Freight Permanent contract Full Time

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It's a journey on which you rise.

YOUR ROLE

Our Aerospace logistics team is looking for an AOG Operator to coordinate urgent aircraft parts shipments worldwide, helping minimise aircraft downtime and return grounded aircraft to service.

Working with airlines, maintenance, repair and overhaul (MRO) organisations, and global logistics partners, you will manage time-critical import and export movements from collection through to final delivery. Supporting a 24/7 operation, this role would suit someone who enjoys solving problems, responding to changing priorities and delivering excellent customer service under pressure.

WHAT ARE YOU GOING TO DO?

Managing urgent AOG shipments from order receipt through to delivery, you will identify and secure effective transport solutions, including Next Flight Out (NFO), on-board couriers, dedicated vehicles and charter services where required.

Working closely with airlines, ground handlers, customs brokers, warehouses and transport providers, you will coordinate collections, customs clearance, flight departures and final delivery within agreed service levels. Monitoring each shipment throughout its journey, you will anticipate potential delays, resolve operational issues and arrange alternative solutions when needed.

As a key point of contact for customers, you will provide timely shipment updates and accurate estimated arrival times, keeping stakeholders informed of any changes and escalating issues promptly.

Your responsibilities will also include checking shipping documentation and ensuring import and export declarations are completed accurately, in line with customs and aviation security requirements. Maintaining accurate operational records, recording service failures and corrective actions, and supporting customer and KPI reporting will also form part of the role.

WHAT ARE WE LOOKING FOR?

You will have freight forwarding or logistics experience within a time-critical, aerospace or express operation, alongside knowledge of air freight and a strong understanding of import and export procedures.

Highly organised and customer focused, you will be comfortable managing multiple urgent shipments and making decisions under pressure. Strong communication skills, attention to detail and a proactive approach to resolving problems are essential, together with the ability to work independently and collaboratively across a global network.

Good Microsoft Office skills are required. Previous AOG experience, familiarity with Heathrow air freight operations, customs clearance knowledge, Dangerous Goods awareness or experience using CargoWise would be advantageous.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on money off vouchers for a diverse range of retail, travel and hospitality brands. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.