Ocean Freight Ops Apprentice: Launch Your Forwarding Career

DHL GLOBAL FORWARDING (UK) LIMITED; Hedge End; On-site; GBP 12,000 - 16,000; Full time

Job summary

DHL Global Forwarding (DGF) offers an OFR Operations Apprenticeship in the UK, developing toward becoming an International Freight Forwarder. You will support customer logistics, arrange freight movements by ocean, and gain exposure to export/import operations from the UK and worldwide.

The role covers relationship building, prompt enquiry responses, compliance with customs and SOPs, and collaboration with multiple departments and overseas offices.

Qualifications

• Essential GCSE English at grade C/4 or above.
• Essential GCSE Maths at grade C/4 or above.

Responsibilities

• Develop relationships with customers (internal/external).
• Ensure all customer enquiries are responded to promptly and professionally.
• Adhere to Customs Compliance procedures and documentation.
• Liaise with DGF departments on shipment planning and coordination.
• Liaise with overseas offices on shipment planning and coordination.
• Manage allocated customers against SOP.
• Use Cargo Wise to create, manage and maintain shipments.
• Carry out other duties as required.
• Ensure interactions comply with DPDHL Code of Conduct and compliance.
• Contribute to the First Choice continuous improvement program.
• Complete all statutory and mandatory training.

Skills

Communication

IT skills

Attention to detail

Organisation

Customer care

Administrative skills

Number skills

Team working

Follow processes

Keen to learn

Education

GCSE English (C/4)

GCSE Maths (C/4)

Job description

DHL Global Forwarding (DGF) offers an OFR Operations Apprenticeship in the UK, developing toward becoming an International Freight Forwarder. You will support customer logistics, arrange freight movements by ocean, and gain exposure to export/import operations from the UK and worldwide.

The role covers relationship building, prompt enquiry responses, compliance with customs and SOPs, and collaboration with multiple departments and overseas offices.