Export Customer Service Apprentice: Launch Your Freight Forwarding Career

ECU WORLDWIDE (UK) LIMITED; Basildon; On-site; GBP 8,000 - 12,000; Full time

Benefits offered by this job

On-the-job training

Potential full-time employment

Apprenticeship programme

Job summary

ECU Worldwide (UK) Limited in Basildon offers an International Freight Forwarding Specialist Apprenticeship. You will learn export documentation, customs, transport options and shipment tracking while supporting customers.

The role runs for about 1 year 9 months with two apprentice positions, leading to possible full-time employment on successful completion. Working Monday to Friday, 09:00–17:15, you gain on‑the‑job guidance and complete the apprenticeship programme through SOUTH ESSEX COLLEGE

Qualifications

• GCSE Maths and English (minimum grade 4).
• Attention to detail and organisational skills.
• Good communication and customer care abilities.

Responsibilities

• Respond to customer enquiries by email and telephone with shipment updates.
• Prepare and check export documentation and shipment records.
• Learn freight forwarding procedures, customs requirements and transport arrangements.
• Coordinate with customers, overseas offices and carriers to progress shipments.
• Update internal systems with milestones and customer instructions.
• Assist with booking arrangements and resolve shipment queries.
• Complete coursework for the Apprenticeship Programme.

Education

GCSE Maths and English

Tools

IT skills

Job description

ECU Worldwide (UK) Limited in Basildon offers an International Freight Forwarding Specialist Apprenticeship. You will learn export documentation, customs, transport options and shipment tracking while supporting customers.

The role runs for about 1 year 9 months with two apprentice positions, leading to possible full-time employment on successful completion. Working Monday to Friday, 09:00–17:15, you gain on‑the‑job guidance and complete the apprenticeship programme through SOUTH ESSEX COLLEGE