Ocean Freight Operations Apprentice

DHL GLOBAL FORWARDING (UK) LIMITED

Hedge End

On-site

GBP 12,000 - 16,000

Full time

6 days ago

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Job summary

DHL Global Forwarding (DGF) offers an OFR Operations Apprenticeship in the UK, developing toward becoming an International Freight Forwarder. You will support customer logistics, arrange freight movements by ocean, and gain exposure to export/import operations from the UK and worldwide.

The role covers relationship building, prompt enquiry responses, compliance with customs and SOPs, and collaboration with multiple departments and overseas offices.

Qualifications

Essential GCSE English at grade C/4 or above.
Essential GCSE Maths at grade C/4 or above.

Responsibilities

Develop relationships with customers (internal/external).
Ensure all customer enquiries are responded to promptly and professionally.
Adhere to Customs Compliance procedures and documentation.
Liaise with DGF departments on shipment planning and coordination.
Liaise with overseas offices on shipment planning and coordination.
Manage allocated customers against SOP.
Use Cargo Wise to create, manage and maintain shipments.
Carry out other duties as required.
Ensure interactions comply with DPDHL Code of Conduct and compliance.
Contribute to the First Choice continuous improvement program.
Complete all statutory and mandatory training.

Skills

Communication

IT skills

Attention to detail

Organisation

Customer care

Administrative skills

Number skills

Team working

Follow processes

Keen to learn

Education

GCSE English (C/4)

GCSE Maths (C/4)

Job description

Introduction

As an OFR Operations Apprentice, you’ll develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our Customers’ logistics by arranging the movement of Freight via Ocean. This can include Exporting and Importing Goods from and to the UK and across the World.

About the Employer

DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.

What You'll Do

Develop relationships with customers (internal/external)
Ensure all customer enquiries are responded to promptly and professionally
Adhere to Customs Compliance procedures and documentation
Liaise directly with DGF departments on shipment planning and coordination
Liaise directly with overseas offices on shipment planning and coordination
Manage allocated customers against agreed Standard Operating Procedure
Use Cargo Wise to create, manage and maintain shipments
Carry out any other duties as required
Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption
Contribute to the ‘First Choice’ continuous improvement program
Complete all statutory and mandatory training

Training Outcome

The Apprenticeship will initially be a 24 month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role.

Skills Required