OCC Engineering & Operations Manager (24/7)

Empro Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Empro Group is seeking an experienced Operations Control Centre (OCC) Manager to own critical facility operations across mechanical, electrical, and building systems within a campus setting.

You will lead a technical team, monitor BMS/EMS alarms, manage incidents, and ensure risk-based decisions uphold performance and safety. The role requires a proactive leader with strong communication and regulatory knowledge.

Qualifications

• Significant experience in building services, facilities management, or data centre operations.
• Recognised electrical or mechanical training (City & Guilds / equivalent).
• HV Authorised Person or similar qualification.
• 18th Edition Wiring Regulations (required).
• Proficiency with BMS/EMS/CAFM systems; IT literacy with MS Office.

Responsibilities

• Lead and manage the OCC team, ensuring adherence to policies, operational excellence, and safety standards.
• Act as the primary incident contact, managing responses, risk assessments, and resolutions.
• Provide 24/7 support alongside the OCC team, including shift transitions within a 2-person shift plus standby setup.
• Oversee routine and reactive maintenance for site systems, ensuring tasks meet SLAs.
• Monitor alarms across BMS/EMS, assess issues, and escalate as needed.
• Produce reports, including root cause analyses and monthly performance updates.

Skills

Leadership

Facilities management

Data centre operations

BMS/EMS familiarity

Health & safety awareness

Communication

Organisational skills

Problem solving

Education

18th Edition Wiring Regulations (cert)

City & Guilds training

NEBOSH or IOSH desirable

Tools

BMS systems

EMS systems

CAFM systems

Microsoft Office

Job description

Empro Group is seeking an experienced Operations Control Centre (OCC) Manager to own critical facility operations across mechanical, electrical, and building systems within a campus setting.

You will lead a technical team, monitor BMS/EMS alarms, manage incidents, and ensure risk-based decisions uphold performance and safety. The role requires a proactive leader with strong communication and regulatory knowledge.