Nursing Assistant - Emergency Department

NHS; Bury St Edmunds; On-site; GBP 24,000 - 26,000; Part time

Job summary

A leading healthcare organization seeks a Healthcare Support Worker - Care Maker. The role involves providing compassionate personal care to patients, assisting with daily needs and maintaining hygiene standards. Successful candidates will work as part of a multi-disciplinary team while developing essential competencies in a supportive environment.

Qualifications

• National Care Certificate or willingness to complete within 12 weeks.
• Previous experience in healthcare is desirable.

Responsibilities

• Participate in personal care of patients under supervision.
• Assist with patient feeding and intravenous care.
• Maintain hygiene standards in line with infection control policy.

Skills

Good communication skills

Empathy

Compassion

Ability to work on own initiative

Education

National Care Certificate

Functional skills level 1 Maths and English or GCSE equivalent

Job description

Job summary

Clinical Practice:

Working under the direction of a registered healthcare professional, participate in the personal care of patients and prioritising workload appropriately and developing competencies that safeguard practice and effectiveness in role.

The Healthcare Support Worker -Care Maker will undertake high quality, caring and compassionate personal care and associated duties under the direction and supervision of the registered professional and working as part of the multi-disciplinary team.

Undertake operational duties which include:

o Transporting specimens

o Collecting drugs/instruments/ case notes/instruments

o Escort duties

o Document information relating to personal care, onto HIS under the direction of a registered Nurse

o Maintain and monitor stock levels on the ward/department.

o Participate in meetings and handover to discuss patients progress and care

o To safely transport patients

o Provide support to patients and relatives.

o Provide support when required to the ward/community Team

o Undertake Cavendish Care Certificate as required

Main duties of the job

Patient/Service user related tasks and duties

• Work as part of a team delivering care that focuses on the direct needs of the individual
• Assists with washing, bathing, showering, hair and oral care:
• Assists with dressing and undressing.
• Applies lotions and creams appropriately during the provision of skin care.
• Assists with nutritional requirements
• Assists with toileting, which may include the use of bedpan, commode or lavatory.
• Assist in maintaining and monitoring cleaning standards within the clinical area ensuring general fixtures/fittings and specialist equipment are cleaned accordance with guidelines
• Comply with the Trusts Infection Control Policy
• Ensure sensitivity in relation to the emotional, cultural and religious beliefs/needs of individual patient's relatives and /or carers.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Details Date posted

02 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,071 to £25,674 a year Band 2 whilst completing care certificate and competencies

Contract

Permanent

Working pattern

Part-time

Reference number

179-7199316-25-M

Job locations

west Suffolk Hospital

West Suffolk Hospital

Bury St Edmunds

IP33 2QZ

Job description Job responsibilities

Clinical Practice:

Working under the direction of a registered healthcare professional, participate in the personal care of patients and prioritising workload appropriately and developing competencies that safeguard practice and effectiveness in role.

The Healthcare Support Worker -Care Maker will undertake high quality, caring and compassionate personal care and associated duties under the direction and supervision of the registered professional and working as part of the multi-disciplinary team.

Undertake operational duties which include:

o Transporting specimens

o Collecting drugs/instruments/ case notes/instruments

o Escort duties

o Document information relating to personal care, onto HIS under the direction of a registered Nurse

o Maintain and monitor stock levels on the ward/department.

o Participate in meetings and handover to discuss patients progress and care

o To safely transport patients

o Provide support to patients and relatives.

o Provide support when required to the ward/community Team

o Undertake Cavendish Care Certificate as required

Planning and organisational duties

Provide assistance to patients and relatives according to their individual needs.

Support patients with feeding providing education and support

Assist registered healthcare professional with skin inspections and catheter care

Communication and Key Working relationships

Maintain accurate and timely records, ensuring all entries are legible, accurate and completed within defined timescales.

Effective verbal communication with all members of the multidisciplinary team to ensure safe high quality care is provided to all patients

Provide general non-clinical advice, information and guidance to patients, relatives and visitors

Assist with dietary needs of the patients as required

Maintain effective working relationships with ward colleagues particularly those highlighted within the organisational chart above.

Display a pleasant and supportive manor when addressing patients/relatives/carers and colleagues alike

Maintain basic administration tasks, answering telephone when required and the taking of messages and passing on of relevant information

Maintain effective communication skills when liaising with patients, staff and visitors, using tact and empathy to receive and pass on information ensuring confidentiality is maintained

Patient/Service user related tasks and duties

• Work as part of a team delivering care that focuses on the direct needs of the individual
• Assists with washing, bathing, showering, hair and oral care:
• Assists with dressing and undressing.
• Applies lotions and creams appropriately during the provision of skin care.
• Assists with nutritional requirements
• Assists with toileting, which may include the use of bedpan, commode or lavatory.
• Assist in maintaining and monitoring cleaning standards within the clinical area ensuring general fixtures/fittings and specialist equipment are cleaned accordance with guidelines
• Comply with the Trusts Infection Control Policy
• Ensure sensitivity in relation to the emotional, cultural and religious beliefs/needs of individual patients relatives and /or carers.

Responsibility for Finance

Participate in ensuring effective use of all financial resources in providing and delivering an effective service

Responsible for maintaining stock control

Identify cost savings in order to support the department annual CIP targets

Liaise with Estates and Works Departments in respect of all maintenance issues

Complete daily checking of equipment and returning of equipment to loan store.

Responsibility for Human Resources

Adhere to Trust policies/ procedures and guidelines

Undertake Mandatory Training updates

Undertake role specific training for onward development of the role including working towards an apprentice

Ensure compliance with Mandatory training requirements in accordance with Trust Policy

Responsibility for Health & Safety

Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.

All staff have a duty of care to safeguard and protect vulnerable adults, babies and children

Awareness of the Trust vulnerable adult and Child Protection Policy/ Guidelines

Responsibility for Teaching

Provide advice and give support to adults and relatives in relation to health promotion.

Act as a role model and participate in the support during training of other healthcare assistances.

This job description is an outline of the key tasks and responsibilities of the role and is not intended as an exhaustive list. The job may change over time to reflect the changing needs of the Trust and its services, as well as the personal development needs of the post holder

Job description Job responsibilities

Clinical Practice:

Working under the direction of a registered healthcare professional, participate in the personal care of patients and prioritising workload appropriately and developing competencies that safeguard practice and effectiveness in role.

The Healthcare Support Worker -Care Maker will undertake high quality, caring and compassionate personal care and associated duties under the direction and supervision of the registered professional and working as part of the multi-disciplinary team.

Undertake operational duties which include:

o Transporting specimens

o Collecting drugs/instruments/ case notes/instruments

o Escort duties

o Document information relating to personal care, onto HIS under the direction of a registered Nurse

o Maintain and monitor stock levels on the ward/department.

o Participate in meetings and handover to discuss patients progress and care

o To safely transport patients

o Provide support to patients and relatives.

o Provide support when required to the ward/community Team

o Undertake Cavendish Care Certificate as required

Planning and organisational duties

Provide assistance to patients and relatives according to their individual needs.

Support patients with feeding providing education and support

Assist registered healthcare professional with skin inspections and catheter care

Communication and Key Working relationships

Maintain accurate and timely records, ensuring all entries are legible, accurate and completed within defined timescales.

Effective verbal communication with all members of the multidisciplinary team to ensure safe high quality care is provided to all patients

Provide general non-clinical advice, information and guidance to patients, relatives and visitors

Assist with dietary needs of the patients as required

Maintain effective working relationships with ward colleagues particularly those highlighted within the organisational chart above.

Display a pleasant and supportive manor when addressing patients/relatives/carers and colleagues alike

Maintain basic administration tasks, answering telephone when required and the taking of messages and passing on of relevant information

Maintain effective communication skills when liaising with patients, staff and visitors, using tact and empathy to receive and pass on information ensuring confidentiality is maintained

Patient/Service user related tasks and duties

• Work as part of a team delivering care that focuses on the direct needs of the individual
• Assists with washing, bathing, showering, hair and oral care:
• Assists with dressing and undressing.
• Applies lotions and creams appropriately during the provision of skin care.
• Assists with nutritional requirements
• Assists with toileting, which may include the use of bedpan, commode or lavatory.
• Assist in maintaining and monitoring cleaning standards within the clinical area ensuring general fixtures/fittings and specialist equipment are cleaned accordance with guidelines
• Comply with the Trusts Infection Control Policy
• Ensure sensitivity in relation to the emotional, cultural and religious beliefs/needs of individual patients relatives and /or carers.

Responsibility for Finance

Participate in ensuring effective use of all financial resources in providing and delivering an effective service

Responsible for maintaining stock control

Identify cost savings in order to support the department annual CIP targets

Liaise with Estates and Works Departments in respect of all maintenance issues

Complete daily checking of equipment and returning of equipment to loan store.

Responsibility for Human Resources

Adhere to Trust policies/ procedures and guidelines

Undertake Mandatory Training updates

Undertake role specific training for onward development of the role including working towards an apprentice

Ensure compliance with Mandatory training requirements in accordance with Trust Policy

Responsibility for Health & Safety

Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.

All staff have a duty of care to safeguard and protect vulnerable adults, babies and children

Awareness of the Trust vulnerable adult and Child Protection Policy/ Guidelines

Responsibility for Teaching

Provide advice and give support to adults and relatives in relation to health promotion.

Act as a role model and participate in the support during training of other healthcare assistances.

This job description is an outline of the key tasks and responsibilities of the role and is not intended as an exhaustive list. The job may change over time to reflect the changing needs of the Trust and its services, as well as the personal development needs of the post holder

Person Specification Education & Qualifications Essential

• National Care Certificate or be willing to undertake and complete within 12 weeks or starting

Desirable

• National Care Certificate holder
• Functional skills level 1 Maths and English or GCSE equivalent
• Previous experience of being a Health Care Support Worker

Experience Essential

• Experience working in a healthcare, social care organisation/setting or service industry requiring people contact.
• Ability to work with staff from a diverse range of backgrounds
• Ability to work alone or in small team

Desirable

• Experience of working within a health care environment.
• To demonstrate a range of procedures and practices, base level of theoretical knowledge
• Demonstrate through previous experience the ability to escalate concerns
• Ability to work in a multi-agency team

Skills and abilities Essential

• Good communication skills (written and verbal).
• Effective use of electronic solutions to support the delivery of patient care. Able to carry out well defined routine
• Able to work on own initiative, following direction/supervision by a Registered Healthcare Practitioner.
• Able to relate well with patients/relatives/visitors/ Colleagues/the multi-disciplinary team and wider Trust staff.

Personal qualities Essential

• Committed to delivering high standards of patient care.
• Friendly, open, empathetic and compassionate.
• Professional outlook and positive attitude.
• Able to meet the flexible needs of the role and duty roster.

Person Specification Education & Qualifications Essential

• National Care Certificate or be willing to undertake and complete within 12 weeks or starting

Desirable

• National Care Certificate holder
• Functional skills level 1 Maths and English or GCSE equivalent
• Previous experience of being a Health Care Support Worker

Experience Essential

• Experience working in a healthcare, social care organisation/setting or service industry requiring people contact.
• Ability to work with staff from a diverse range of backgrounds
• Ability to work alone or in small team

Desirable

• Experience of working within a health care environment.
• To demonstrate a range of procedures and practices, base level of theoretical knowledge
• Demonstrate through previous experience the ability to escalate concerns
• Ability to work in a multi-agency team

Skills and abilities Essential

• Good communication skills (written and verbal).
• Effective use of electronic solutions to support the delivery of patient care. Able to carry out well defined routine
• Able to work on own initiative, following direction/supervision by a Registered Healthcare Practitioner.
• Able to relate well with patients/relatives/visitors/ Colleagues/the multi-disciplinary team and wider Trust staff.

Personal qualities Essential

• Committed to delivering high standards of patient care.
• Friendly, open, empathetic and compassionate.
• Professional outlook and positive attitude.
• Able to meet the flexible needs of the role and duty roster.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

West Suffolk NHS Foundation Trust

Address

west Suffolk Hospital

West Suffolk Hospital

Bury St Edmunds

IP33 2QZ

Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)

Employer details Employer name

West Suffolk NHS Foundation Trust

Address

west Suffolk Hospital

West Suffolk Hospital

Bury St Edmunds

IP33 2QZ

Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)