Nurse / Occupational Therapist / Social Worker / Physiotherapist /Rehabilitation case managers

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as a client advocate, supporting individuals affected by serious injuries and illnesses. You'll work alongside experienced solicitors, ensuring clients receive the best care and support. Your role involves liaising with healthcare professionals, managing client expectations, and facilitating access to services. With a focus on client-centered practice, you'll help clients navigate their challenges, all while enjoying a supportive workplace that values diversity and well-being.

Benefits

25 days holidays plus bank holidays

Generous, flexible pension schemes

Two paid volunteering days annually

Westfield Health membership

Qualifications

• Experience working within the UK healthcare or social care system.
• Understanding of relevant rehabilitation codes and welfare benefits.

Responsibilities

• Liaising with clients to provide education and advocacy.
• Supporting clients through treatment and rehabilitation.
• Building relationships with relevant bodies for client support.

Skills

Client-Centered Practice

Advocacy Services

Communication

Education

Clinician Registration

Job description

Job Description:

Your Role and What You'll Be Doing

Your key responsibilities will be:

1. Liaising with Irwin Mitchell (IM) clients who have sustained a serious injury or suffer from a serious illness, to provide education, support, signposting, and advocacy. This could include supporting clients and their families suffering from occupational diseases such as Mesothelioma, Silicosis, Pneumonitis, and Occupational Asthma. Manage their expectations and support the client and their family through treatment and rehabilitation and/or the course of their illness. Support solicitors in their management of the client.
2. Delivering a smooth transition of new clients from key acute NHS services and liaising with treating medical, therapeutic, and care staff regarding discharge. Providing advice and practical support regarding services and support available locally. This includes supporting clients with occupational diseases that may require palliative care, long-term care needs, or those receiving immunotherapy.
3. Achieving resolution of client problems by building relationships and working collaboratively with relevant bodies. Assisting clients in a manner appropriate to their needs by assessing their individual requirements. Acting on referrals from case handlers/lawyers and identifying client needs. Working autonomously and in partnership with clients and their families, documenting and communicating actions.
4. Being a link between lawyers, public bodies, agencies, charities, NHS, and DWP to ensure effective communication and secure additional statutory or voluntary services where required. Providing ongoing support, signposting, coordination, or practical support to clients and their families. Ensuring clients maximize their statutory welfare entitlements, with support from our dedicated Benefits Team.
5. Preparing and showcasing the SRC service to NHS Trusts, charities, and outside agencies to promote services and encourage referrals. Facilitating the promotion of Irwin Mitchell and its services by delivering training and identifying links with potential new client referrers.
6. Following up with clients for feedback and suggestions to help improve services.

You’ll join the Specialist Client Services teams and work with experienced solicitors recognized for supporting those affected by serious injury and illness.

About You

• Experience working within the UK healthcare or social care system.
• Experience in environments with a passion for high-quality, client-centered practice.
• A clinician by background with current registration with your governing body (e.g., NMC, HCPC).
• Knowledge of healthcare, rehabilitation, welfare policy, and advocacy services.
• Understanding of relevant rehabilitation codes, Mental Capacity Act, and welfare benefits.
• Aware of external stakeholders (Headway, SIA, Aspire, Macmillan, Meso UK).
• Experience working in clinical, health/social care, or rehabilitation settings.
• Understanding of complex conditions (e.g., brain, spinal cord injury, orthopaedic injury, birth injury, industrial disease, bereavement).
• Experience in multiple settings (e.g., acute, post-acute, palliative care, hospice, community).
• Experience working within an MDT framework.
• Confidence to work autonomously and independently.
• Full UK driving license and access to a car for regular client and stakeholder meetings.

Our Benefits - What We Can Offer You

• 25 days holidays plus bank holidays; option to buy up to 35 extra hours.
• Generous, flexible pension schemes.
• Two paid volunteering days annually.
• Westfield Health membership including refunds on medical services and access to Aviva Digital GP.

We support mental health and well-being initiatives, including our Flexible by Choice program for hybrid working.

Ranked in the Best Workplaces for Wellbeing 2024!

We are committed to diversity, inclusion, social responsibility, community investment, and sustainability, fostering a workplace where everyone can thrive.