Nurse / Occupational Therapist / Social Worker / Physiotherapist /Rehabilitation case managers

TN United Kingdom; Cambridge; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a compassionate professional to join their Specialist Client Services team. This role involves supporting clients with serious injuries or illnesses, ensuring they receive the necessary care and advocacy. You will be instrumental in facilitating communication between clients, healthcare providers, and legal teams, ultimately enhancing the well-being of those you assist. With a commitment to diversity and inclusion, this organization fosters a supportive environment where your skills will make a meaningful impact. If you are passionate about client-centered care and have a background in healthcare, this opportunity is perfect for you.

Benefits

25 days holidays plus bank holidays

Generous pension schemes

Two paid volunteering days annually

Westfield Health membership

Aviva Digital GP services

Flexible working options

Well-being initiatives

Qualifications

• Experience within the UK healthcare or social care system.
• Understanding of complex conditions like brain and spinal cord injuries.

Responsibilities

• Liaise with clients to provide education and support through treatment.
• Serve as a link between clients, lawyers, and public bodies.

Skills

Client-centered practice

Knowledge of healthcare policy

Advocacy services

Understanding of rehabilitation codes

Experience in clinical settings

Multi-Disciplinary Team collaboration

Education

Current registration (NMC, HCPC)

Clinician background

Job description

Job Description

Your Role and What You'll Be Doing

• Liaise with Irwin Mitchell (IM) clients who have sustained serious injuries or illnesses to provide education, support, signposting, and advocacy. Manage their expectations and support the client and their family through treatment and rehabilitation, and assist solicitors in managing the client.
• Ensure smooth transition of new clients from NHS services, liaise with medical and care staff regarding discharge, and provide advice on local services and support.
• Resolve client issues by building relationships, working collaboratively with relevant bodies, and assessing individual needs. Act on referrals from case handlers/lawyers, identify client needs, and document actions.
• Serve as a link between lawyers, public bodies, agencies, charities, NHS, and DWP to facilitate effective communication and secure additional services. Provide ongoing support, signposting, and practical assistance to clients and families. Maximise clients' statutory welfare entitlements with support from our Benefits Team.
• Promote SRC services by preparing presentations for NHS Trusts, charities, and outside agencies, and facilitate training to encourage referrals.
• Follow up with clients for feedback to improve services.

You will join the Specialist Client Services team, working alongside experienced solicitors recognized for their expertise in supporting individuals affected by serious injuries and illnesses.

About You

• Experience within the UK healthcare or social care system.
• Passion for high-quality, client-centred practice.
• Clinician background with current registration (e.g., NMC, HCPC).
• Knowledge of healthcare, rehabilitation, welfare policy, and advocacy services.
• Understanding of rehabilitation codes, Mental Capacity Act, and welfare benefits.
• Awareness of external stakeholders (e.g., Headway, SIA, Aspire).
• Experience working in clinical, health/social care, or rehabilitation settings.
• Understanding of complex conditions (e.g., brain, spinal cord injury, orthopaedic injury, birth injury, industrial disease, bereavement).
• Experience across multiple settings (acute, post-acute, community).
• Experience working within a Multi-Disciplinary Team framework.
• Ability to work autonomously and independently.
• Full UK driving license and access to a car for client and stakeholder meetings.

Our Benefits

• Standard 25 days holidays plus bank holidays, with options to buy additional leave.
• Generous pension schemes.
• Two paid volunteering days annually.
• Westfield Health membership and Aviva Digital GP services.
• Well-being initiatives, flexible working options, and recognition as a Best Workplace for Wellbeing 2024.

We are committed to diversity, inclusion, social responsibility, and community engagement, fostering a workplace where everyone can thrive.