Nsu00261 - Academic Success Coordinator

Commonwealth Of Virginia; Norwich; On-site; GBP 41,000 - 56,000; Full time

Job summary

Norfolk State University seeks an Academic Success Coordinator to ensure a fair, equitable learning environment and to provide innovative, cost-effective programs and services for students and staff.

The role oversees the tutoring lab, recruits and trains tutors, coordinates schedules, and analyzes tutoring needs. Collaboration with faculty and leadership will drive academic support initiatives and continuous improvement.

Qualifications

• Related experience in an educational setting.
• Strong written and oral communication skills.
• Organizational and supervisory experience in an educational setting.
• In-depth knowledge of learning assistance models and best practices.
• Ability to establish and assess work expectations.
• Strong interpersonal and written/oral communication skills.
• Ability to work with diverse groups of students, faculty, and staff.
• Experience using spreadsheets and MS Office.

Responsibilities

• Oversee tutoring lab and provide regular assistance to faculty, staff, and students.
• Coordinate, develop, and manage tutoring assignments and schedules.
• Hire, train, supervise, and evaluate tutors.
• Maintain tutoring data and generate reports.
• Collaborate with faculty and leadership to develop academic support initiatives.
• Coordinate training programs and workshops for tutors.
• Lead the university tutoring services advisory board.

Skills

Communication skills

Organizational skills

Management experience

Learning support knowledge

Data & reporting

Interpersonal skills

Diversity collaboration

MS Office / spreadsheets

Education

Master’s degree in education

Bachelor’s degree in education or related field

Tools

Microsoft Office Suite

Job description

Norfolk State University is seeking an Academic Success Coordinator to provide services that ensure a fair, equitable, and quality working and learning environment for all employees and members of the university community; to proactively and creatively provide all customers with superior, innovative, and cost-effective programs and services; to continuously seek and supply all customers with the opportunities and resources needed to enhance their knowledge, skills, and abilities so they may better support the mission of the university.

• The Academic Success Coordinator will oversee the tutoring lab and provide regular and ongoing assistance to faculty, staff, and students
• Coordinate, develop, and manage tutoring assignments and schedules
• Hire, train, supervise, and evaluate tutors
• Evaluate and analyze tutoring lab needs and scheduling to optimize tutors to ensure tutors are available for scheduled and walk-in appointments
• Establish a recruitment campaign for tutors and professional tutors internally and externally
• Maintain confidentiality, provide referrals, and work with a variety of services to support and enhance learning opportunities for students with special academic needs
• Ensure tutor and tutee attendance is documented in the computer system utilized to maintain data and reports
• Manage and develop reports related to tutoring services
• Coordinate training programs and workshops for tutors
• Collaborate with faculty, Program Chairs, Academic Deans, and Institutional Research to develop, integrate, implement, and manage academic support initiatives (e.g., peer-to-peer support, supplemental instruction, etc.)
• Develop and maintain an academic support repository of related content and resources
• Reviews and assesses the effectiveness of tutoring services based on academic reporting
• Maintains up-to-date inventory of instructional materials, equipment, and administrative tools necessary to support tutoring services
• Prepares and provides a variety of statistical reports, forms, and surveys related to tutoring services and staffing to illustrate trends
• Develop relationships with faculty to maintain a viable tutor selection process throughout the academic year
• Provide guidance and coaching to support tutors' facilitation of subject material to students
• Engage in continuous quality improvement initiatives, including regular and ad hoc assessment and reporting
• Attend conferences, workshops, seminars, meetings, etc., to keep abreast of research and advances related to tutoring and academic support
• Serve as the lead for the university tutoring services advisory board

Minimum Qualifications

• Related experience in an educational setting
• Strong written and oral communication skills
• Organizational skills
• Management or supervisory experience in an educational setting
• In-depth knowledge of learning assistance models and best practices
• Ability to establish and assess work expectations
• Strong interpersonal and effective oral and written skills
• Ability to work and interact effectively with diverse groups of students, faculty, and staff to meet the goals of student success
• Demonstrated experience using spreadsheets, Microsoft Office Suite, and other computer-based information systems.

Additional Considerations

• Master’s degree in education or related field
• Experience in higher education
• Bachelor’s degree in education, counseling, or related discipline

EEO Statement

NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, religion, sexual orientation, sex (including pregnancy) or veteran status. NSU encourages and invites minorities, women, individuals with disabilities and veterans to apply.

Contact Information

Name: NORFOLK STATE UNIVERSITY

Phone: [phone]

Email: No Email Material Accepted

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.

NSU00261 - Academic Success Coordinator • Norfolk