Northampton - Assistant Manager - Costa

Roadchef Ltd; Northampton; Hybrid; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Employee discounts

Discounted meals on duty

Free parking

Referral program

Occupational Health support

Employee Assistance program

Wellbeing support

Job summary

Roadchef Ltd, operating a Costa Coffee unit, is seeking an Assistant Unit Manager to support daily operations and lead a team of baristas. You will drive sales, maintain food safety, and ensure top customer service in a busy setting.

The role offers development opportunities within Roadchef and its partner brands, with employee discounts, free parking, and wellbeing support as part of the package.

Qualifications

• Experience as an Assistant Manager or Supervisor in a high-volume catering or retail environment.
• Passion for great coffee and outstanding customer service.
• Strong leadership and communication skills.

Responsibilities

• Lead, motivate, and develop a passionate team of baristas.
• Ensure the unit operates efficiently with high standards of food safety, hygiene, and brand compliance.
• Drive sales and manage costs to achieve targets.
• Deliver exceptional customer service in a high-volume catering environment.
• Step up to manage the unit in the absence of the Unit Manager.

Skills

Leadership

People management

Customer service

Communication

Problem solving

Team development

Job description

As the Assistant Unit Manager, you will be the key to supporting the Unit Manager in the daily operations of a thriving Costa Coffee unit. You will be responsible for:

• Leading, motivating, and developing a passionate team of baristas.
• Ensuring the unit operates efficiently, maintaining the highest standards of food safety, hygiene, and brand compliance.
• Driving sales and managing costs to achieve business targets.
• Delivering exceptional customer service in a high-volume catering environment.
• Stepping up to manage the unit in the absence of the Unit Manager.
• Proven experience as an Assistant Manager or Supervisor in a high-volume catering or retail environment.
• A passion for great coffee and outstanding customer service.
• Strong leadership, communication, and problem-solving skills.
• The drive to develop yourself and your team.
• A competitive salary.
• Excellent career progression and development opportunities within Roadchef and its partner brands.
• The chance to be part of a company with a mission you can be proud of.
• Employee discounts, discounted meals while on duty, free parking, referral program, Access to Occupational Health support, Employee Assistance program, Wellbeing support.

Roadchef is the only Motorway services provider to hold the Platinum Investors in People accreditation and recognised as one of the top 25 Best Big Companies to work for 2026 with the highest 3 star accreditation for the 2nd year running. Our approach is simple: embracing everyone. From creating a culture where all employees can bring their best selves to work, to championing diversity and inclusion initiatives, we're committed to building a more equitable workplace for all.