Killington - Assistant Manager - Costa

Roadchef Ltd; Kendal; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

Discounted meals while on duty

Free parking

Referral program

Access to Occupational Health support

Employee Assistance program

Wellbeing support

Job summary

Roadchef Ltd Kendal is seeking an Assistant Unit Manager to support the Unit Manager in daily Costa Coffee operations. You will lead, motivate and develop a team of baristas, ensure food safety and brand standards, and drive sales while managing costs.

In this busy high-volume environment you will deliver exceptional customer service and stand in for the Unit Manager when needed. The role offers clear career progression within Roadchef and its partner brands, with employee benefits such as

Qualifications

• Experience as an Assistant Manager or Supervisor in a high-volume catering or retail environment.
• Passion for great coffee and outstanding customer service.
• Strong leadership, communication, and problem-solving skills.
• Drive to develop yourself and your team.

Responsibilities

• Leading, motivating, and developing a passionate team of baristas.
• Ensuring the unit operates efficiently, maintaining food safety, hygiene, and brand compliance.
• Driving sales and managing costs to achieve business targets.
• Delivering exceptional customer service in a high-volume catering environment.
• Stepping up to manage the unit in the absence of the Unit Manager.

Skills

Leadership

Team management

Communication

Problem-solving

Customer service

Food safety

Job description

As the Assistant Unit Manager, you will be the key to supporting the Unit Manager in the daily operations of a thriving Costa Coffee unit. You will be responsible for:

• Leading, motivating, and developing a passionate team of baristas.
• Ensuring the unit operates efficiently, maintaining the highest standards of food safety, hygiene, and brand compliance.
• Driving sales and managing costs to achieve business targets.
• Delivering exceptional customer service in a high-volume catering environment.
• Stepping up to manage the unit in the absence of the Unit Manager.
• Proven experience as an Assistant Manager or Supervisor in a high-volume catering or retail environment.
• A passion for great coffee and outstanding customer service.
• Strong leadership, communication, and problem-solving skills.
• The drive to develop yourself and your team.
• A competitive salary.
• Excellent career progression and development opportunities within Roadchef and its partner brands.
• The chance to be part of a company with a mission you can be proud of.
• Employee discounts, discounted meals while on duty, free parking, referral program, Access to Occupational Health support, Employee Assistance program, Wellbeing support.

Roadchef is the only Motorway services provider to hold the Platinum Investors in People accreditation and recognised as one of the top 25 Best Big Companies to work for 2026 with the highest 3 star accreditation for the 2nd year running. Our approach is simple: embracing everyone. From creating a culture where all employees can bring their best selves to work, to championing diversity and inclusion initiatives, we're committed to building a more equitable workplace for all.