North Regional Operations Leader — Parking & Client Growth

Arrive; Manchester; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

Arrive, a leading global mobility platform, is hiring a Regional Operations Manager for the North region. You will oversee the end-to-end customer journey, compliance, maintenance SLAs, revenue opportunities and client relations across all managed car parks, reporting within the operations function.

This field-based leadership role requires regular site visits, strong client engagement, and travel across the North with monthly London office meetings.

Qualifications

• Proven multi-site operational experience with direct client-facing responsibilities.
• Track operational metrics, costs, and revenues to drive profitability.
• Experience overseeing system compliance, on-site tech installations and resolving issues against SLAs.
• Highly organized with ability to manage time across field visits and occasional weekends.
• Full UK driving license and ability to travel across the North region with monthly London visits.

Responsibilities

• Deliver end-to-end customer journey across all managed car parks in the region.
• Act as primary client contact, building relationships and providing operational support.
• Conduct regular site visits for proactive engagement and reactive needs.
• Monitor site profitability by tracking costs, occupancy, and revenue streams.
• Collaborate with account management to optimize car park performance.
• Ensure system compliance at all sites, including kiosks/tablets and rapid tech issue resolution within SLAs.
• Lead initial site surveys, onboarding of new car parks, and participate in system installations.

Skills

Multi-site operations

Client relationship management

Operational metrics tracking

Site visits

Travel ability

Analytical thinking

Problem-solving

Attention to detail

Customer-centric mindset

Time management

Job description

Arrive, a leading global mobility platform, is hiring a Regional Operations Manager for the North region. You will oversee the end-to-end customer journey, compliance, maintenance SLAs, revenue opportunities and client relations across all managed car parks, reporting within the operations function.

This field-based leadership role requires regular site visits, strong client engagement, and travel across the North with monthly London office meetings.