Regional Operations Lead — Parking & Client Success

Arrive; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Arrive is seeking a Regional Operations Manager to oversee end-to-end customer journeys, compliance, and profitability across managed car parks in the North region. You will be the primary client contact, perform site visits, and collaborate with the account management team to optimise performance and onboarding of new sites.

Based in the North region with monthly meetings in London, the role requires travel and hands-on leadership to ensure high-standard delivery and strong client retention in

Qualifications

• Proven multi-site operational experience with direct client-facing and relationship management responsibilities.
• Track record of monitoring operational metrics, costs, and revenues to drive profitability and sales opportunities.
• Experience overseeing system compliance, on-site technology installations, and resolving operational/technical issues against strict SLAs.
• Highly organized and reliable, with the ability to manage time across field visits and occasional weekend requirements.
• Possess a full UK driving license and ability to travel across the North region, with monthly visits to the London office.

Responsibilities

• Oversee end-to-end customer journey across all managed car parks in the North region.
• Act as the primary contact for clients, building strong relationships and providing high-quality operational support.
• Conduct regular site visits for proactive engagement and issue resolution.
• Monitor site profitability by tracking costs, occupancy rates, and revenue streams; identify new sales opportunities.
• Collaborate with the account management team to optimize car park performance.
• Ensure full system compliance at all sites, including kiosks and tablets, and resolve tech issues within SLAs.
• Assist with onboarding new car parks and attend system installations to ensure high delivery standards.

Skills

Client-facing

Relationship management

Analytical thinking

Problem solving

Organizational skills

Willingness to travel

Tools

Kiosk systems

Tablets

Job description

Arrive is seeking a Regional Operations Manager to oversee end-to-end customer journeys, compliance, and profitability across managed car parks in the North region. You will be the primary client contact, perform site visits, and collaborate with the account management team to optimise performance and onboarding of new sites.

Based in the North region with monthly meetings in London, the role requires travel and hands-on leadership to ensure high-standard delivery and strong client retention in