North America Subscription Program Manager

Trimble Inc.; City of Westminster; Hybrid; USD 60,000 - 100,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen dynamischen North America Subscription Manager, um die Zukunft ihrer abonnementbasierten Angebote zu gestalten. In dieser hybriden Rolle sind Sie verantwortlich für die Verwaltung eines Portfolios bestehender Produkte und die Sicherstellung einer positiven Kundenerfahrung. Sie werden eng mit Vertrieb, Betrieb und Ingenieurteams zusammenarbeiten, um den Erfolg und das Wachstum der Produkte voranzutreiben. Wenn Sie eine Leidenschaft für Kundenorientierung und strategisches Denken haben, ist dies die perfekte Gelegenheit für Sie, in einem schnelllebigen Umfeld einen bedeutenden Einfluss zu nehmen.

Qualifications

• 3+ Jahre Erfahrung im Produktmanagement mit Fokus auf abonnementbasierte Produkte.
• Starke analytische Fähigkeiten zur Interpretation von Daten und Marktanalysen.

Responsibilities

• Umfassende Unterstützung für Händler und Kunden über alle Phasen des Abonnements.
• Entwicklung und Implementierung von Preisstrategien zur Optimierung der Rentabilität.

Skills

Produktmanagement

Kundenbeziehungsmanagement

Datenanalyse

Kommunikationsfähigkeiten

Strategisches Denken

Führungskompetenz

Education

Bachelor-Abschluss

Job description

Title: North America Subscription Manager

Location: Westminster, CO or Remote, USA

Travel: 10-15% - USA and Canada

Join Trimble's Civil Construction Field Systems (CCFS) team as a dynamic and customer-focused North American Subscription Manager. Help shape the future of our subscription offerings!

In this hybrid product and program management role, you will play a key part in driving the success and growth of our Works and Works Plus Subscription offerings. Reporting to the Field Systems Subscription Manager, you will help shape the vision and go-to-market strategy for CCFS subscription products across North America.

Your responsibilities will include managing a portfolio of existing subscription-based products, ensuring a positive customer experience through close collaboration with sales, operations, support, and engineering teams. Success will be measured by key metrics, including revenue growth, market position, profitability, and subscription program adoption.

To excel in this role, you should deeply understand customer needs, apply hardware/software-as-a-service principles, articulate clear objectives, and effectively leverage Trimble's broader organizational resources. This position welcomes highly organized individuals with a strong customer-centric mindset, capable of driving impactful results in a fast-paced environment. You will be the one who makes it happen.

What You Bring:

• 3+ years of professional experience in product management or product marketing, with a focus on subscription-based products or services, and a demonstrated understanding of subscription business models, pricing strategies, and customer lifecycle management.
• Experience developing and executing go-to-market plans for subscription or similar offerings.
• Experience interacting with dealers and customers. Proven track record of delivering positive customer and dealer experiences and contributing to business growth through innovative solutions.
• Strong analytical skills, with the ability to interpret data and market research to inform strategic decision-making.
• Excellent verbal and written communication and presentation skills, with the ability to effectively influence and collaborate with diverse stakeholders at all organizational levels.
• Ability to effectively convey complex information to audiences of varying sizes and levels of expertise.
• Demonstrated active listening skills, the ability to communicate information clearly, and a commitment to soliciting feedback.
• Strategic thinking capabilities, with the ability to translate market insights into actionable plans and initiatives.
• Demonstrated leadership skills, including the ability to drive cross-functional teams and influence without direct authority.
• Ability to thrive in a fast-paced, dynamic environment with evolving priorities and ambiguity.

What You'll Do:

• Provide comprehensive support to dealer partners and customers across all stages of the subscription lifecycle, including pre-sales, order management, and post-sale assistance.
• Collaborate with the Field Systems Subscription Manager to shape and plan the overall subscription offering roadmap, incorporating customer feedback and market trends.
• Conduct thorough analyses of customer workflows, identify gaps and pain points, and translate these insights into actionable product improvements.
• Work closely with customers and other product managers to align backlog priorities and ensure timely delivery of solutions that meet customer needs.
• Develop and implement pricing strategies, establish target lists, define target costs, and manage target margins to optimize profitability.
• Define core program and process requirements, collaborating with other product managers and business areas to ensure alignment and reusability.
• Create and maintain comprehensive documentation, including training materials and customer-facing resources, to support effective product utilization.
• Proactively identify and escalate issues to the Business Area Manager, ensuring timely resolution and minimizing impact on customers and partners.
• Monitor product results and sales performance, analyze data to identify trends and potential shortfalls, and implement corrective actions as needed.
• Drive the scalable expansion of services programs, ensuring efficient and sustainable growth.
• Facilitate the integration of licensing and warranty processes and programs, ensuring seamless alignment with subscription offerings.
• Report process change priorities to management, contributing to continuous improvement and optimization.
• Develop and execute a plan to transition the portfolio to both perpetual and recurring revenue (ARR) models, achieving future state objectives.
• Coordinate a strategic go-to-market shift for solutions, including hardware, software, and professional services.
• Serve as the direct interface with the distribution channel, gathering customer feedback and setting expectations for future changes.
• Participate in industry trade events to stay abreast of market trends and network with industry professionals.
• Engage directly with customers in their operational environments to gain firsthand understanding of their needs and challenges.