Senior Customer Loyalty Program Manager (SAAS)

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Customer Loyalty Program Manager to drive growth and engagement through innovative partner programs. This role involves collaborating with key stakeholders to create impactful strategies that enhance customer loyalty and retention. With a focus on measurable success and revenue impact, you'll have the opportunity to shape a high-impact program within a fast-growing company known for its collaborative culture and commitment to diversity. If you're ready to make a significant difference in the B2B SaaS landscape, this is the role for you!

Benefits

25 days off plus bank holidays

Employer-paid private medical insurance

Cycle to work scheme

Access to LinkedIn Learning

Payroll giving

Income protection

Mental health support

Qualifications

• 10+ years’ experience in B2B SaaS, ideally in accounting tech.
• Proven track record of building partner/customer loyalty programs.

Responsibilities

• Design & implement a structured Partner/Customer Program.
• Measure & report on program success, defining key metrics.

Skills

B2B SaaS Experience

Stakeholder Management

Cross-Functional Collaboration

Revenue Impact Focus

Job description

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Senior Customer Loyalty Program Manager (SAAS), London

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Client:

Dext

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

11ae886ed44f

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

Who we are, what we do & why we do it:

We are Dext - the world’s leading accounting and bookkeeping automation software provider. Our products empower businesses with real-time visibility and control over spend, payments, and expenses, helping accountants and bookkeepers work more efficiently with complex financial data workflows.

Dext is a FinTech company founded in London and operating across Europe, North America and APAC. With a presence in 6 countries and over 400 employees worldwide, we are experiencing annual growth of over 50% in France, generating €15M in revenue. Our goal? To double these numbers within the next two years!

What you'll be doing:

As our Senior Manager of Customer Loyalty Program, you'll take ownership of creating a best-in-class Partner Program / Customer Loyalty Program that enhances our value proposition and drives significant revenue impact. Working closely with key stakeholders across Sales, Marketing, and Product, you will:

• Design & implement a structured Partner/ Customer Program that attracts, engages, and retains partners while driving ARR growth for Dext.
• Develop the commercial framework, including tiering, incentives, and benefits for both Dext and our partners/customers.
• Assess & evolve our existing community program, ensuring its integration and ongoing success within the broader Partner Program.
• Collaborate with regional GMs to understand market-specific needs and tailor the program accordingly.
• Secure buy-in from leadership, presenting structured plans to the Senior Management Team (SMT) and ensuring seamless execution.
• Align with Product Marketing to embed the program within the Dext value proposition and go-to-market strategy.
• Partner with Sales & Marketing to drive adoption and promote the program internally and externally.
• Measure & report on program success, defining key metrics and continuously optimising for growth.

What success looks like:

• Successful delivery and adoption of the Dext Partner Program
• Growth in customer sign-ups and new customer acquisition
• Increased client growth and retention through partnerships
• Strong, measurable ARR impact
• High partner engagement and satisfaction

What we're looking for:

• 10+ years’ experience in B2B SaaS, ideally within the accounting tech space
• Proven track record of building and launching partner programs / customer loyalty programs from scratch
• Strong stakeholder management and cross-functional collaboration skills
• Experience in presenting structured plans to senior leadership teams
• Understanding of global business dynamics and ability to scale programs internationally
• A commercially driven mindset with a focus on revenue impact

Why join Dext?

We’re a fast-growing, ambitious company with a collaborative culture and a mission to help businesses do more, faster. You'll have the opportunity to shape a high-impact program and work with talented teams across the globe. We'd love to hear from you if you're ready to make a difference.

What we offer - the perks:

• 25 days off plus bank holidays volunteering days, summer hours and a day off the week of your birthday;
• Employer-paid private medical insurance and health cash plan (Medicash - reloadable shopping cards, cinema ticket discounts, online discounts and more!);
• Cycle to work scheme;
• Access to LinkedIn Learning;
• Payroll giving;
• Income protection;
• Mental health support through Help@Hand.

Diversity & Inclusion at Dext

At Dext, we believe that diverse perspectives drive innovation and success. We are committed to building an inclusive workplace where everyone - regardless of background, identity, or experience - feels valued and empowered to thrive. We welcome applications from all qualified candidates and actively encourage those from underrepresented groups to apply. If you need any accommodations during the hiring process, please let us know.