Senior Medical Information Customer Engagement Specialist

Innova solutions; Uxbridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Medical Information Customer Engagement Specialist to lead strategic initiatives in customer engagement. This role involves developing and executing strategies for medical information, fostering team development, and ensuring compliance with market and regulatory needs. The ideal candidate will possess a PharmD degree and have extensive experience in medical information and leadership. Join a dynamic team that values innovation and excellence, and contribute to impactful projects that enhance customer interactions and service delivery.

Benefits

Medical & pharmacy coverage

Dental/vision insurance

401(k)

Health saving account (HSA)

Flexible spending account (FSA)

Life Insurance

Pet Insurance

Short term and Long term Disability

Accident & Critical illness coverage

Employee Assistance Program (EAP)

Qualifications

• 10 years of experience in Medical Information or related field.
• Experience managing a diverse team.

Responsibilities

• Develop and execute strategy for US customer engagement.
• Lead Customer Engagement Center activities and ensure operational effectiveness.

Skills

Medical Information

Leadership

Customer Engagement

Complex Problem Solving

Team Development

Education

PharmD degree

Job description

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Innova Solutions has a client that is immediately hiring for a
Senior Medical Information Customer Engagement Specialist

Position type: Full-time- Contract
Duration: 12 Months
Location: Lawrence Township, NJ

As a Senior Medical Information Customer Engagement Specialist you will:

• Develop and Execute strategy for US customer engagement: Medical Information, Global Escalations, and Variant Content maintenance as well as commercial contact center in alignment with WW SCE goals and objectives.
• Strategic Leadership of a diverse team focused on delivery of Medical Information and Customer Information in the US Market. Develop, coach and foster individual and team development.
• Provide an MI request service for managing complex questions in a timely and efficient manner
• Support the delivery of MI to HCPs and patients to meet Market and Regulatory needs
• Provide MI guidance and support for local or WW congress booths as required
• Relationship leads with all key matrix functions at a US Commercial level in order to provide a customer information service for managing complex customer interactions in a timely and efficient manner
• Lead Customer Engagement Center activities, Innovative approach towards service evolution while adhering to budgets and timelines
• Establishment, Maintenance and Adherence to processes and procedures ensuring operational effectiveness.
• Delivery of performance reports and insights to stakeholders.
• Inspection readiness and audit participation, Oversight of supplier budget, Telephony design.
• Monitor performance of team against agreed procedures and quality metrics to ensure compliance.
• Identify continuous improvement opportunities and lead process improvement plans.
• Training Plans for existing and launch products and programs, Quality oversight, Content maintenance and creation to address needs, Escalation support, Systems and solutions, Budget & Operational deliverables.

The ideal candidate will have:

• PharmD degree
• 10 years of experience in Medical Information, Contact Center, or related field
• Leadership skills; Prior Experience managing a diverse team

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
ASK ME HOW.
Thank you!

Mohit Vyas
314-230-0976
[e-mail]

PAY RANGE AND BENEFITS:
Pay Range: $80 - $90 per hour
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:
Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America's Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website:
https://www.innovasolutions.com/