Non Trading Team Leader

Bestway-Group; Greater London; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly rate

Pension

22 days annual leave

Onsite parking

Job summary

Bestway Group is looking for a Non-Trading Team Leader to oversee depot administration and health and safety, supporting the Operations Manager to meet KPI targets and drive efficient, compliant branch operations across the site.

You will manage administration processes, credit control, pricing and file maintenance, and strive to deliver consistently high customer satisfaction while embedding all company policies and procedures.

Qualifications

• Exceptional knowledge of systems and procedures.
• Up to date knowledge of Health and Safety policies and procedures.
• Highly organised with planning skills and ability to manage various tasks.
• Excellent data analysis skills.
• Strong time management skills.
• Experience delivering excellent Customer Service and Customer Satisfaction results.
• Excellent and inspiring leadership and team building skills.
• Empathetic and empowering leadership style with the ability to give clear direction and delegate confidently.
• Excellent verbal and written communication skills.
• Excellent listening skills.

Responsibilities

• Ensure all administration processes within the depot are carried out efficiently, effectively and in accordance with any legislative guidelines and procedures.
• Ensure full compliance of any health and Safety activities within the depot.
• Control of customer credit and debt.
• Control of customer credit notes and claims.
• Pricing and File Maintenance.
• Meet or exceed all Customer Satisfaction targets and scores.
• Drive the standard for great customer satisfaction ensuring a consistently positive shopping experience.
• Ensure all company policies and procedures in relation to administration are effectively implemented and embedded.

Skills

Leadership

Data analysis

Health & Safety knowledge

Time management

Customer service

Problem solving

Communication

Team building

Empathetic leadership

Job description

Non-Trading Team Leader

About the role

You will be responsible for effectively leading on and managing the non-trading responsibilities of the branch operations, in particular Administration and health and safety. You will be supporting and assisting the Operations Manager in achieving and exceeding all depot KPI’s, targets and objectives.

About Bestway

Bestway Group is a diversified multinational family owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan.

Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East

Responsibilities

• Ensure all administration processes within the depot are carried out efficiently, effectively and in accordance with any legislative guidelines and procedures

• Ensure full compliance of any health and Safety activities within the depot

• Control of customer credit and debt

• Control of customer credit notes and claims

• Pricing and File Maintenance

• Meet or exceed all Customer Satisfaction targets and scores

• Drive the standard for great customer satisfaction ensuring a consistently positive shopping experience.

• Ensure all company policies and procedures in relation to administration are effectively implemented and embedded.

The Ideal Candidate

• Exceptional knowledge of systems and procedures

• Up to date knowledge of Health and Safety policies and procedures

• Highly organised and exceptional planning skills with the ability to manage and prioritise various tasks

• Excellent data analysis skills

• Good problem solving skills with the ability to think of solutions outside of the norm

• Strong time management skills

• Significant experience of delivering both excellent Customer Service and Customer Satisfaction results

• Excellent and inspiring leadership and team building skills

• Empathetic and empowering leadership style with the ability to give clear direction and delegate confidently

• Excellent verbal and written communication skills

• Excellent listening skills

Benefits

• Competitive hourly rate
• Pension
• 22 days annual leave
• Onsite parking

Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences.