NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Ipswich; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a leading engineering team as a NOC Technician in Ipswich, where you will innovate and develop solutions to maintain critical infrastructure connectivity. You'll provide administrative support, manage incident tickets, and ensure effective communication with customers and service providers.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets based on customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Social network you want to login/join with:

NOC Technician - Innovative Engineering Team (Previous Relevant Experience is Required), Ipswich

Client:

Telent

Location:

Ipswich

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working with technical experts who are proud of their impactful work. Be part of a high-performing team handling complex and critical tasks to maintain the nation's critical infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets based on customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with relevant providers and teams.
• Communicate with customers regarding network incidents.
• Coordinate with utility companies during power-related network issues.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Excellent communication skills and ability to liaise at all levels.
• Proficiency with Microsoft Office.

What we offer:

A diverse career across sectors, roles, and technologies, with opportunities to develop and learn. We value an inclusive culture that respects diversity and encourages authentic self-expression.

The additional benefits include:

• 34 days holiday including public holidays, with buy/sell options, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for the Telent Video!

We are committed to fostering a diverse and inclusive environment where everyone can thrive and reach their full potential. Our teams reflect the diverse communities we serve.