NOC Technical Support Engineer - Network & Servers

team.blue; Reading; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Enhanced holiday scheme

Birthday bonus

Job summary

team.blue in Reading, UK, is seeking a motivated Technical Support Advisor for the Network Operations Centre. You will manage customer and service provider interactions by phone, email, tickets and face-to-face, escalating when required and assisting with network hardware and software issues.

Key tasks include coordinating with third parties, performing rack/cabling work, OS installations, and hardware maintenance. Strong communication and DNS understanding are essential.

Qualifications

• Data centre experience and strong communication skills.
• Experience in help desk or technical support roles.
• Ability to learn quickly and retain information.
• Cabling and network wiring knowledge.
• DNS understanding and fault-tracing capabilities.

Responsibilities

• Interact with customers via email, phone, ticket system, and in person.
• Coordinate with third party providers to resolve issues.
• Perform hardware tasks: racking, cabling, memory, drives, RAID.
• Configure software: OS installations, updates, control panels, SQL Server.
• Handle hardware physically and assist vendors/customers on data floors.

Skills

Data Centre Experience

Clear written and verbal skills

Help desk or technical support

Cableing and Network wiring

Excellent communicator

Understanding of DNS

Coordinates and prioritises work

Analytical skills

Self-motivation

Team working

Prioritise tasks

Attention to detail

Excellent time management

Provide excellent customer service

Commendable communication

Tools

RAID

UNIX

Linux

Windows

Job description

team.blue in Reading, UK, is seeking a motivated Technical Support Advisor for the Network Operations Centre. You will manage customer and service provider interactions by phone, email, tickets and face-to-face, escalating when required and assisting with network hardware and software issues.

Key tasks include coordinating with third parties, performing rack/cabling work, OS installations, and hardware maintenance. Strong communication and DNS understanding are essential.