Data Center Network Support Engineer

team.blue; Reading; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive training

Job summary

team.blue is seeking a motivated Technical Support Advisor to join our Network Operations Centre in Reading, UK. You will manage customer and provider interactions across phone, email, and ticket systems, escalating to supervisors and the network team when needed.

You will assist with fixing or maintaining network cabling, server racking/de-racking, rebooting devices, attaching KVMS, and accompanying vendors to data floors. You will act as the communication bridge for troubleshooting.

Qualifications

• Data Centre environment experience.
• Clear written and verbal communication.
• Experience in help desk or technical support roles.
• Ability to learn quickly and retain information.
• Cable and network wiring knowledge.
• Excellent communicator with customers.
• Understanding DNS concepts.
• Ability to coordinate and prioritise work.

Responsibilities

• Interact with customers via email, phone, ticket system, and face-to-face.
• Work with third-party providers to analyse issues to resolution.
• Hardware installation (racking/cabling/memory/drive/RAID).
• Software configuration (OS installation, updates, control panels, SQL Server).
• Manual handling of servers, routers, switches, and related hardware.

Skills

Data Centre Experience

Clear Communication

Help Desk

DNS Understanding

Cable & Network Wiring

Time Management

Teamwork

Problem Solving

OS Concepts

Job description

team.blue is seeking a motivated Technical Support Advisor to join our Network Operations Centre in Reading, UK. You will manage customer and provider interactions across phone, email, and ticket systems, escalating to supervisors and the network team when needed.

You will assist with fixing or maintaining network cabling, server racking/de-racking, rebooting devices, attaching KVMS, and accompanying vendors to data floors. You will act as the communication bridge for troubleshooting.