Hybrid NOC Engineer: Core Network Ops & Incident Response

CityFibre; Telford; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Generous annual leave

Birthday day off

Private medical insurance

Health cash plans

Family-friendly policies

Job summary

CityFibre, the UK’s largest independent full fibre network, is recruiting a NOC Operations Engineer for a hybrid role. You’ll monitor and troubleshoot critical network services from our Network Operations Centre to ensure high availability and reliability for customers.

You’ll work with 1st/2nd line support, using advanced monitoring tools and coordinating with field engineers for hands-on troubleshooting. A strong background in Cisco IOS, BGP/ISIS routing and Data Centre environments is

Qualifications

• Experience with Cisco IOS and IP routing protocols (e.g., BGP, ISIS).
• Background in 1st/2nd Line Network Support and Data Centre environments.
• Strong understanding of BGP and its role in network routing.
• Excellent communication skills to handle escalations and collaborate with internal teams.

Responsibilities

• Installing, maintaining, and troubleshooting network infrastructure, including routers, circuits, firewalls, and servers.
• Proactively monitoring network performance using advanced monitoring tools, identifying faults, and taking action to resolve them.
• Responding to alerts from core links and addressing network issues promptly to maintain uptime.
• Managing escalated issues from the Tech Support Centre (TSC) for investigation and resolution.
• Supporting managed services for business customers, ensuring seamless connectivity and reliability.
• Coordinating with field engineers for hands-on troubleshooting when required.

Skills

Cisco IOS

IP routing

BGP

ISIS

1st/2nd Line Support

Data Centre

Network monitoring

Communication skills

Job description

CityFibre, the UK’s largest independent full fibre network, is recruiting a NOC Operations Engineer for a hybrid role. You’ll monitor and troubleshoot critical network services from our Network Operations Centre to ensure high availability and reliability for customers.

You’ll work with 1st/2nd line support, using advanced monitoring tools and coordinating with field engineers for hands-on troubleshooting. A strong background in Cisco IOS, BGP/ISIS routing and Data Centre environments is