NOC Engineer: Fast Fibre Network, Flexible WFH

Community Fibre Limited; England; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

25 days holiday

Birthday leave

Cycle to work scheme

Private Health Cover

Flexible WFH policy

Job summary

Community Fibre Limited in London is seeking enthusiastic, reliable candidates with a customer service and network engineering background to help grow our fibre network and keep customers happy.

The role requires working in a fast-paced, sometimes unstructured environment, supporting service provisioning, collaborating with field engineers, resolving faults, configuring equipment, and turning unhappy customers into satisfied ones.

Qualifications

• Experience in GPON, FTTH/FTTC.
• University degree or equivalent with >4 years.
• >2 years ISP experience and >3 years as a network engineer.
• CCNA certification is required.
• Experience with Cisco/Juniper/Huawei/Adtran gear.
• Able to thrive in a fast-paced startup environment and go the extra mile for great customer experience.

Responsibilities

• Support Customer Services in troubleshooting customer issues.
• Provide second line support when Customer Services cannot solve the problem.
• Monitor network alarms and diagnose faults quickly.
• Coordinate with Network Operations Engineering and Passive Network teams to resolve faults.
• Provision new customers from residential to business services.
• Manage workload proactively with minimal supervision.

Skills

GPON/FTTH/FTTC

CCNA

Networking equipment

Self-starter

Customer service focus

Education

University degree or equivalent (>4 years)

Job description

Community Fibre Limited in London is seeking enthusiastic, reliable candidates with a customer service and network engineering background to help grow our fibre network and keep customers happy.

The role requires working in a fast-paced, sometimes unstructured environment, supporting service provisioning, collaborating with field engineers, resolving faults, configuring equipment, and turning unhappy customers into satisfied ones.