Ninja Warrior Team Member

Burhill Group Limited (BGL); Southampton; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Competitive Pay

Career Development

Free Ninja Sessions

Team Events

Flexible Working

Job summary

Ninja Warrior UK Southampton is seeking energetic team members to deliver exceptional guest experiences across birthday parties, reception, café service and obstacle course activities. You will engage with children and families, ensure smooth celebrations and promote memberships and events.

Join a dynamic, fast-paced leisure venue where teamwork, reliability and high-energy customer service are essential. Training is provided, with shifts including evenings and weekends to fit school holidays

Qualifications

• Experience in hospitality, leisure, entertainment, or customer service is beneficial but not essential.
• Full training will be provided.
• Confident communicating with children and adults.

Responsibilities

• Delivering amazing birthday parties and group events.
• Welcoming guests at reception and checking bookings.
• Supervising activity areas and obstacle courses, delivering safety briefings.
• Preparing and serving food and beverages, maintaining cleanliness and hygiene.

Skills

Customer service

People skills

Teamwork

Communication

Energy

Reliability

Job description

Ninja Warrior Team Member – Customer Experience & Party Host

Ninja Warrior UK Southampton

Ready to Join the Ultimate Team?

Do you thrive in a fast-paced environment? Love working with people? Want a job where every day is different?

Ninja Warrior UK Southampton is looking for energetic, enthusiastic, and customer-focused individuals to join our team as General Assistants.

This is not your average customer service role. One moment you'll be hosting an unforgettable birthday party, the next you'll be welcoming guests at reception, serving food and drinks in our café, or helping guests conquer our Ninja Warrior obstacle course and giant inflatable park.

If you enjoy being active, working as part of a fun team, and creating memorable experiences for guests, we'd love to hear from you.

About Us

Ninja Warrior UK Southampton is part of the growing Ninja Leisure group, one of the UK's leading family entertainment businesses.

Our purpose is simple:To create space to play and be together.

Every day we help hundreds of guests build confidence, have fun, stay active, and create lasting memories with family and friends.

Our values guide everything we do:

**Fun:**Bring energy, positivity and excitement to every shift.

**Ambition:**Always stride to improve and be the best version of yourself.

**Collaboration:**Support your teammates and work together to achieve success.

**Trust:**Create a safe environment where guests and colleagues can thrive.

What You'll Be Doing

Party Host

• Delivering amazing birthday parties and group events.
• Leading activities and engaging with children and families.
• Serving party food and ensuring celebrations run smoothly.
• Creating unforgettable experiences from arrival to departure.

Reception

• Welcoming guests with a friendly and professional attitude.
• Checking customers in and assisting with bookings.
• Answering telephone and email enquiries.
• Processing payments and promoting memberships, events and merchandise.

Court Marshal

• Supervising activity areas and obstacle courses.
• Delivering safety briefings.
• Encouraging participation and helping guests have fun safely.
• Monitoring equipment and maintaining excellent safety standards.

Café Team

• Preparing and serving food and beverages.
• Maintaining cleanliness and food hygiene standards.
• Delivering excellent customer service.
• Supporting busy service periods.

What We're Looking For

We are looking for people who:

• Love working with people
• Have a positive attitude and plenty of energy
• Are confident communicating with children and adults
• Take pride in delivering excellent customer service
• Can work effectively as part of a team
• Are reliable, punctual and professional
• Enjoy working in a busy and active environment

Previous experience in hospitality, leisure, retail, entertainment, childcare, sports coaching or customer service is beneficial but not essential. Full training will be provided.

Why Join Ninja Warrior UK Southampton?

• Competitive Pay
• **Career Development:**Access to training and development opportunities
• **Free Ninja Sessions:**Enjoy the facilities and stay active.
• **Team Events:**Regular staff socials and recognition programmes.
• **Flexible Working:**A variety of shifts available including evenings, weekends and school holidays.

Exciting Environment

What Success Looks Like

You’ll be someone who:

• Brings enthusiasm to every shift.
• Delivers exceptional customer experiences.
• Maintains high standards of safety and cleanliness.
• Takes pride in representing the Ninja Warrior brand.
• Creates memorable moments for every guest who walks through our doors.

If you're looking for more than just a job and want to be part of one of Southampton's most exciting leisure attractions.

Availability Required:

Evenings, Weekends, School Holidays and Peak Trading Periods

Location:

Ninja Warrior UK Southampton