NIHL Claims File Auditor & Quality Coach

Massenhove Recruitment Limited; Liverpool; Hybrid; GBP 36,000 - 52,000; Full time

Job summary

Massenhove Recruitment Limited in the United Kingdom is seeking an experienced Claims / File Auditor to support the Legacy NIHL claims operation. The role centers on conducting detailed technical audits of NIHL claims files, offering constructive feedback and mentoring to claims handling teams.

You will identify trends, highlight risks, and support the ongoing technical development of Legacy lawyers and claims professionals, promoting a positive audit culture and high quality standards.

Qualifications

• Strong experience of handling NIHL claims.
• Experience auditing NIHL files against standards and client requirements.
• Ability to mentor and provide feedback to claims teams.

Responsibilities

• Conduct regular audits of NIHL claims files to assess handling performance against internal standards and client requirements.
• Provide practical recommendations and write detailed audit reports for leadership.
• Mentor and develop claims handlers, identify training needs and share best practices.
• Identify trends and risks across audits and contribute to improving technical standards.

Skills

NIHL claims handling

Auditing

Mentoring

IT skills

Job description

Massenhove Recruitment Limited in the United Kingdom is seeking an experienced Claims / File Auditor to support the Legacy NIHL claims operation. The role centers on conducting detailed technical audits of NIHL claims files, offering constructive feedback and mentoring to claims handling teams.

You will identify trends, highlight risks, and support the ongoing technical development of Legacy lawyers and claims professionals, promoting a positive audit culture and high quality standards.