Hotel Nightshift Team Member

Aimbridge Hospitality; Latton Bush; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Training programs

Staff discounts

Stream savings

Employee assistance

Incentives

Flexible hours

Staff meals

Staff parking

Job summary

Aimbridge Hospitality is seeking a Nightshift Team Member to ensure the safety of guests, staff and the hotel during nights. You will conduct security checks, monitor fire safety and assist with breakfast preparation from 6am while liaising with guests and residents in a courteous and professional manner.

This role extends beyond the front desk, supporting operations across food and beverage, maintenance and other areas.

Qualifications

• As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
• You'll have strong communication skills to interact with guests and staff members effectively.
• You should possess good customer service skills to assist guests and resolve their needs and complaints.
• You must be able to work late-night and early-morning shifts as the role typically involves night-time hours.
• Applicants must be 18 years or older and comfortable with a nightshift pattern and commuting to the hotel.

Responsibilities

• Ensure the safety and security of hotel guests, staff and the property at night.
• Perform regular security checks and monitor fire safety.
• Assist with breakfast preparation from 6am and liaise with guests and residents.
• Provide first-class customer service and support operations across departments as needed.

Skills

Attention to detail

Strong communication

Customer service

Overnight shifts

Job description

As a Nightshift Team Member, you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner. As an integral part of night time operations in the hotel, your role extends beyond the front desk! You'll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments. You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

Requirements

• Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
• Good communication skills: You'll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
• Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You'll need to be approachable, friendly, and able to handle any guest complaints or requests.
• Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.
• Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

Benefits

What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include, At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'.

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Flexible working opportunities
• Staff Meals on Duty
• Starting salary above national minimum wage
• Free staff parking

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