Nightshift Claims Handler

Winn Group; Newcastle upon Tyne; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Generous Holiday Package

Work-Life Balance

Employee Development

Wellbeing Support

Social and Charitable Events

Job summary

A leading North East business is seeking a Claims Handler for their First Response Team in Newcastle. This full-time position involves managing client claims related to road traffic, personal injury, and vehicle damage. Candidates should possess strong communication skills and the ability to work to targets in a dynamic environment. The company offers a competitive salary of £27,000 to £30,000, a generous holiday package, and benefits including flexibility in working hours, employee development opportunities, and wellbeing support.

Qualifications

• Target-driven experience working to KPIs.
• Ability to work to deadlines.
• Good independent and team working skills.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.

Responsibilities

• Handle initial client claims related to road traffic and personal injury.
• Maintain a caseload while delivering exceptional customer service.
• Communicate effectively to handle complex claims.
• Work to targets and deadlines in a proactive environment.

Skills

Target-driven experience

Ability to work to deadlines

Good independent and team working skills

Attention to detail

Excellent communication skills

Job description

Salary: £27,000 - £30,000 (based on 40 hours)

Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management?

We are looking for a Claims Handler to join our established First Response Team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders.

Why Join Us?

At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non‑fault accidents. Our mission is simple: to be the best one‑stop shop for accident management.

As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. With a 4.8‑star rating on Trustpilot, we provide an excellent service for the client from start to finish.

Responsibilities

• Handle initial client claims related to road traffic, personal injury, and vehicle damage.
• Look after your own caseload of clients, delivering an exceptional customer service experience to both customers and clients.
• Be articulate, having a strong communication skill set to handle complex claims, and maintain professional relationships with internal colleagues, external clients, and third parties.
• Work to targets and deadlines within a proactive workplace, taking ownership of your caseload.

What We Offer

• Competitive Salary: £27,000 to £30,000. Excellent bonus earning potential (top performers earn an average of £500 bonus per month, plus overtime).
• Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility).
• Work‑Life Balance: Flexible working hours, on‑site parking (subject to availability), and benefits like the Corporate Metro Scheme and Bike to Work Scheme (T&C's apply).
• Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application).
• Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests.
• Social and Charitable Events: Throughout the year, we host a range of events, including a Christmas party, and an Annual Awards Night. Each year, we support a local charity and host fundraising events to raise money for a good cause. Last year, we raised over £20,000 for Tiny Lives, and this year we are supporting Rainbow Trust.

Working Hours

This role is full‑time, based on 40 hours per week. The working pattern is Monday to Friday 9.00am to 6.00pm, with an expectation of one late shift per week up to 7.00pm or 8.00pm and 1 to 2 weekend shifts per calendar month as part of an overtime rota. We are also fully office‑based in Byker, Newcastle.

About You

To succeed in this role, we’re looking for someone who brings a blend of must‑have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.

Essential Skills and Experience

• Target‑driven experience working to KPIs.
• Ability to work to deadlines.
• Good independent and team working skills.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.

Desirable Skills and Experience

• Insurance sector experience.
• Prior knowledge of motor claims, liability, and litigation.

If you’re articulate, have excellent communication skills, and thrive in a proactive, deadline‑driven environment, this role is perfect for you!