Nights Team Member

Whitbread Plc; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality business is seeking a Nights Team Member for their Premier Inn at London Heathrow Airport Terminal 5. This role involves ensuring the safety of overnight guests, providing outstanding customer service, and maintaining hotel operations during night shifts. The position offers a pay rate of up to £13.66 per hour for 35 hours a week. The ideal candidate should have strong problem-solving skills and a commitment to health and safety. No prior experience is required, and the company values diversity and inclusion.

Benefits

Training and support

Whitbread Benefits card

Company pension and saving schemes

Discounts on shopping and utilities

Complimentary Premier Inn breakfast for 2

Qualifications

• Must be over 18 years old.
• No experience needed.
• Ability to work 35 hours per week across 5 nights.

Responsibilities

• Ensure the safety of overnight guests.
• Provide excellent customer service.
• Maintain hotel operations during night duties.

Skills

Problem-solving skills

Health and safety knowledge

Customer service skills

Job description

Join our team at Premier Inn London Heathrow Airport Terminal 5 as a Nights Team Member and look after our hotel and guests overnight. Bring your problem‑solving skills, health and safety knowledge and be part of the UK’s leading hospitality business, Whitbread. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under‑represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non‑binary or those who use a different LGBTQIA+ term) are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part‑time and flexible working. Where possible we will support this.

We’re currently recruiting in our London Heathrow Airport Terminal 5 Premier Inn. Working 35 hours per week, paying up to £13.66 per hour.

Nights Team Member – London Heathrow Airport Terminal 5 Premier Inn. Come and be a Nights Team Member at Premier Inn in London Heathrow Airport Terminal 5. As the go‑to for our hotel overnight guests, use your calm personality to ensure their safety and your customer service skills to help them rest easy and get that good night’s sleep with us. Immediate start, no experience needed.

PAY RATE: Up to £13.66 per hour.
CONTRACT TYPE: Permanent – we don’t do zero‑hour contracts!
OVER 18s only.
HOURS: 35 hours per week across 5 nights – weekends included.
LOCATION: Premier Inn London Heathrow Airport Terminal 5 – 420 Bath Road, Longford, UB7 0EA.

Why you'll love it here:

• Training and support: We’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business.
• Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
• Pension and saving schemes: Company pension and save as you earn scheme.
• Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more.
• Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us.

What you’ll do

As a Nights Team Member you will be the point of contact for overnight guests, ensuring their safety, providing excellent customer service, and maintaining the hotel’s operations during night duties.