Warehouse Shift Manager

DX Group; Carlisle; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

25 days holidays + bank holidays

Pension scheme

Life Assurance

Employee assistance programme

Career progression opportunities

Job summary

DX Group in Carlisle is seeking a hands-on Shift Manager to lead the afternoon/evening/night operations, ensuring on-time delivery and adherence to SLAs. You will supervise a team, optimise processes, and drive a culture of safety and efficiency.

This role offers a busy, fast-paced environment with clear responsibilities, opportunities for development, and a supportive team focused on delivering the DX Delivered Exactly promise.

Qualifications

• Experience in logistics or distribution is essential.
• Proven ability to lead and develop a shift team.
• Strong organisational and communication skills.

Responsibilities

• Oversee warehousing operations on the shift and ensure accurate sortation.
• Manage costs, performance and adherence to SOPs and SLAs.
• Lead and develop the shift team to deliver excellent customer service.
• Provide shift handover notes and report KPI performance with actions.

Skills

Leadership

Team management

Customer service focus

Job description

An exciting new Shift Manager opportunity at DX!

Afternoon/Evening & Night Shift Available

All about you

You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Role summary:

The Shift Manager role reports to the Operations Manager and leads and manages all aspects of the daily shift operation in a cost effective and productive manner. The Shift Manager will be responsible for ensuring that service is in line with Service Level Agreements and Key Performance Indicator targets. This key leadership role will also effectively manage all colleagues on the shift to ensure all Customer expectations are achieved.

Key responsibilities

• Lead and manage the warehousing operation for the shift ensuring the effective and accurate sortation of goods.
• Ensure all activities are undertaken in line with company policies in safe and proactive manner
• Managing costs and performance of the shift
• Lead and engage a team to drive excellent customer service
• Effective management of performance, conduct, absence, engagement and training and development of team members, holding people accountable to agreed departmental and company standards.
• Monitor KPI's, identify and communicate associated actions and highlight areas for improvement.
• Provide a shift summary and handover record with any exceptions detailed and actioned.

Essential criteria for this role

• Previous experience in the logistics or distribution industry

Additional information on this role

If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.

Benefits:

• Competitive Rates of Pay
• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you