Nights Guest Service Assistant

Townhouse-Hotel; Manchester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Hotel room discounts

Birthday leave

Maternity/Adoption leave

Course sponsorship

Food & Beverage discount

Refer a Friend bonus

Flexible working

Wagestream

Life insurance

Employee assistance

Job summary

RBH Hospitality Management's Townhouse Hotel in Manchester is seeking a Nights Guest Service Assistant to welcome guests, manage check-ins and check-outs, and provide seamless overnight front desk service.

You will collaborate with housekeeping and maintenance, respond to guest requests, and ensure a safe, welcoming atmosphere from late evening through the night.

Qualifications

• Welcoming personality with a passion for guest service.
• Strong communication with guests and team members.
• Sharp attention to detail for guest needs and reservations.
• Proactive problem-solver able to think on your feet.
• Team player ready to support operations.
• High energy and adaptable in a fast-paced environment.

Responsibilities

• Be the friendly face welcoming guests from check-in to check-out.
• Handle check-ins, check-outs and overnight guest needs smoothly.
• Be observant and responsive during night shifts, including security patrols.
• Coordinate with housekeeping and maintenance for guest requests.
• Maintain a sharp, inviting front desk and professional appearance.
• Manage night audits, reports, calls, emails and reservations efficiently.
• Go the extra mile for special requests to enhance guest stays.

Skills

Communication

Guest relations

Attention to detail

Problem solving

Team spirit

Energy & adaptability

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

OUR HOTEL
The Townhouse Hotel is located on Manchester’s historic Portland Street, in Manchester’s vibrant city centre.
The hotel features 85 en-suite bedrooms and a prestigious history dating back to the industrial revolution. Guests can enjoy a conveniently central location, just a short distance from Piccadilly Station, Manchester’s Palace and Opera House theatres, Arndale Shopping complex, China Town and the bohemian Northern Quarter. It’s the perfect spot to soak in the culture, history, commerce and nightlife of this booming city.
Starting life as a cotton warehouse during the industrial golden age of Northern England, the Townhouse Hotel boasts a Grade II listed building, with ample character and a famous slice of the historical Mancunian lifestyle.
The Townhouse Hotel features 11 meeting rooms, which vary in size and seating style. All are air-conditioned and range from the intimate boardroom set up of the Worthington Room, to the corporate surroundings of the Waterhouse Suite with capacity for up to 44 delegates. Each meeting room features complimentary Wi‑Fi, a LCD projector & screen or smart TV, as well as flip charts and other stationery on hand

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A NIGHTS GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing...

• Be the friendly face that welcomes guests.
  Making their first impression unforgettable from check-in to check-out.
  
• Handle check-ins, check-outs, and everything in between with ease.
  Be the ears and the eyes of the hotel whilst others sleep around you, including security patrols throughout the night and late night bar service for our guests.
  Completing set up for the next day including breakfast service, conference set ups and cleaning duties.
  Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot‑on for a hassle‑free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like the night audit, reports, calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

WHAT WE NEED FROM YOU

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem‑solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.