Guest Service Assistant

Townhouse Hotel; Manchester; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discounted room rates for you

Birthday leave

Course Sponsorship

F&B 30% discount

Refer a Friend £250

Flexible working

Wagestream pay

Life Insurance

Employee Assistance

Wellness events

Free meals on duty

Job summary

Townhouse Hotel in Manchester is seeking a Nights Guest Service Assistant to welcome guests, manage night-time reception tasks and ensure a smooth overnight operation.

You will handle check-ins and check-outs, coordinate with housekeeping and maintenance, respond to guest queries, and maintain a professional front desk presence during the night shift.

Qualifications

• Welcoming personality and ability to connect with guests.
• Strong communication skills with guests and team members.
• Attention to detail in handling reservations and guest needs.
• Positive, proactive problem-solving mindset.

Responsibilities

• Be the friendly face welcoming guests from check‑in to check‑out.
• Handle night-time check-ins/outs, room setup and nightly routines.
• Coordinate with housekeeping and maintenance to address guest requests.
• Answer inquiries and provide directions to local attractions while managing front desk tasks.

Skills

Guest service

Communication

Detail oriented

Problem solving

Team player

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

OUR HOTEL
The Townhouse Hotel is located on Manchester’s historic Portland Street, in Manchester’s vibrant city centre.
The hotel features 85 en-suite bedrooms and a prestigious history dating back to the industrial revolution. Guests can enjoy a conveniently central location, just a short distance from Piccadilly Station, Manchester’s Palace and Opera House theatres, Arndale Shopping complex, China Town and the bohemian Northern Quarter. It’s the perfect spot to soak in the culture, history, commerce and nightlife of this booming city.
Starting life as a cotton warehouse during the industrial golden age of Northern England, the Townhouse Hotel boasts a Grade II listed building, with ample character and a famous slice of the historical Mancunian lifestyle.
The Townhouse Hotel features 11 meeting rooms, which vary in size and seating style. All are air-conditioned and range from the intimate boardroom set up of the Worthington Room, to the corporate surroundings of the Waterhouse Suite with capacity for up to 44 delegates. Each meeting room features complimentary Wi‑Fi, a LCD projector & screen or smart TV, as well as flip charts and other stationery on hand

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A NIGHTS GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing...

• Be the friendly face that welcomes guests.
  Making their first impression unforgettable from check-in to check-out.
  
• Handle check-ins, check-outs, and everything in between with ease.
  Be the ears and the eyes of the hotel whilst others sleep around you, including security patrols throughout the night and late night bar service for our guests.
  Completing set up for the next day including breakfast service, conference set ups and cleaning duties.
  Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot‑on for a hassle‑free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like the night audit, reports, calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

WHAT WE NEED FROM YOU

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem‑solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.