Guest Service Assistant

RBH; Liverpool; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday day off

Maternity/adoption & shared parental 


Course Sponsorship

30% F&B discount

Refer a Friend scheme (£250/referral)

Flexible working arrangements

Wagestream - get paid on demand

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH is seeking a Guest Service Assistant to warmly welcome guests, manage check-ins/outs, and ensure a seamless stay. You’ll handle bookings, respond to inquiries, and coordinate with housekeeping for a smooth operation.

The role requires a friendly personality, strong communication, and attention to detail in a fast-paced hotel environment. RBH offers a supportive team, career progression, and staff benefits.

Qualifications

• Welcoming personality and strong communication with guests.
• Attention to detail in handling reservations and guest needs.
• Problem-solving mindset to handle issues on the fly.

Responsibilities

• Be the friendly face guests see from check-in to check-out.
• Manage check-ins/check-outs and guest inquiries with ease.
• Be the go-to person for guest questions and directions.
• Process bookings and payments accurately for a smooth stay.
• Coordinate with housekeeping and maintenance to fulfill requests.
• Keep front desk neat and inviting for every guest.

Skills

Welcoming personality

Communication skills

Attention to detail

Problem-solving

Team spirit

Adaptability

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

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Our Benefits

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

• Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
• Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go-to person for guest questions, whether it's the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

What We Need From You

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .