Nights Detailed Cleaner

Mitie Cleaning & Hygiene Services; Greenhithe; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible benefits platform Choices

Virtual GP services

Cycle to work scheme

Life cover

Job summary

Mitie Cleaning & Hygiene Services is seeking a dedicated cleaning operative to maintain high‑level internal cleaning and welcoming visits at Bluewater. You will work as part of a team to meet schedules and deliver the best guest experience.

Role emphasizes professional representation of Mitie, adherence to health and safety rules, and maintaining a friendly, meticulous service standard for guests and clients alike.

Qualifications

• Empathy to guests and strong customer service ethos.
• Clear communication and teamwork are essential.
• Flexible and attentive to detail in a retail/visitor environment.
• Good level of English language skills are required.

Responsibilities

• Maintain internal high-level features to cleaning standards.
• Ensure cleaning is completed within scheduled time frames.
• Represent Mitie professionally to guests and clients at Bluewater.
• Contribute to safety compliance and safe working practices.
• Deliver excellent guest service and customer satisfaction.

Skills

Empathy to Guests

Excellent communicator

Good team worker

Strong customer service ethic

Flexible in working

Interpersonal skills

Good command of English

Job description

Better places, thriving communities.

Job Overview

The role will require that you can work as part of a Team of Hosts who which are responsible for maintaining all of the Internal and External detailed cleaning which will include high level areas to the high standards expected. Close co-operation with others is essential when working within the Department as is the capacity to work responsibly as an individual to complete given tasks. Your daily and weekly tasks are assigned to ensure that the Department meets its scheduled requirements and Client expectations. You will be the visible face of Bluewater thus you are expected to provide all our Guests with the very best level of service ensuring an enjoyable and memorable visit to Bluewater.

Main Duties

• To ensure that the all Internal high level features are dust free as per the cleaning schedule.
• To ensure that all detailed cleaning in completed within the scheduled time frame.
• To ensure that the external welcome hall entrances are dust, grime and algae free as per the cleaning schedule.
• To be the professional representative of Mitie at the centre at all times
• To achieve high levels of customer satisfaction across all areas of our service to customers at the centre
• To achieve continuous improvement in the quality and efficiency of our services and in customer satisfaction
• To comply with Health & Safety at work regulations, fire regulations, and safe working practices
• To maintain a friendly professional manner with all Guests, Clients, and Management at all times according to the high standard expected
• Be responsible to comply with health and safety at work requirements, Fire Regulations, COSHH Regulations and safe working practices, including the use of prescribed protective clothing or equipment
• To comply with ISO 14001 Environmental Procedures
• To work as part of a multi-skilled team, responding to calls from the Helpdesk, Control Room, Supervisors / Management
• To ensure you are correctly dressed in accordance with the Styling Guide
• Actively participate in delivering the Guest Service Experience at Bluewater
• To participate in ensuring that Bluewater is a safe and non-threatening environment for all Guests
• Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out your duties
• Undertake any ad-hoc duties that may be necessary during the course of your working shift
• Ensure compliance with all health and safety legislation and Company policy.
• To operate machinery as instructed and trained in a safe and responsible manner

Undertake any ad-hoc duties that may be necessary during the course of your working shift

What we are looking for

Knowledge, Experience & Personal Skills

Essential

Desirable

Knowledge

• Relevant Job experience, preferably in an Internal retail environment
• Have had health and safety training and understand the principles

Experience

• following processes and being able to work with own initiative for periods of time

Personal Skills

• Empathy to Guests
• Excellent communicator
• Good team worker
• Strong customer service ethic
• To be flexible in working approach
• Must have sound interpersonal skills and pay attention to detail
• Good command of English Language

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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