Night Welcome Supervisor

Accor; Greater London; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Bonus Breaks

Pension Scheme

Employee Benefit Card

Complimentary Meals

Wellness Perks

Employee Assistance Programme

Annual Leave

Job summary

Pullman London St Pancras is seeking a Night Welcomer to warmly greet guests on arrival and provide a personalised, high-standard service on a nightly shift.

You will anticipate needs, promote the hotel’s facilities and loyalty programme, manage guest feedback, and ensure smooth arrival and departure procedures with attention to payment rules. Eligibility to work in the UK is required.

Qualifications

• Eligibility to work in the United Kingdom.

Responsibilities

• Welcomes guests on arrival with care and a personalised approach.
• Anticipates guests' needs and offers suitable solutions.
• Conveys the hotel image and promotes Accor's loyalty programme.
• Assists with guest feedback and resolves issues efficiently.
• Knows facilities, events, and local area to promote them.
• Handles arrival/departure processes and payment procedures.

Skills

Guest service

Communication skills

Attention to detail

Teamwork

Job description

\"Why work for Pullman London St Pancras?
We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\".

Job Description

• Welcomes all guests as soon as they arrive with care and attention, with a personalised approach


• Is proactive, anticipates guests needs and looks for suitable solutions


• Conveys the hotel image and promotes company's loyalty programme


• Assists as required with the solving of any guest feedback and is able to handle them in an efficient and satisfying manner


• Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them


• Carries out all operations concerning guests arrival and departure in compliance with payment procedure


• Informs guests about formalities, any special conditions relating to their stay and the services available


• Actively contributes to the qualitative and quantitative targets of the department


• Promotes the Pullman brand philosophy through his or her exemplary attitude, behaviour, uniform and excellent communication skills.


• Supervise, support, train, develop the Night Welcomers.


• Covers the Night Manager duties during periods of leave.

Additional Information

• Bonus Breaks: Enjoy two complimentary oneor two night staysper year at other Accor properties across the UK


• Pension Scheme: Secure your future with our contributory pension plan


• Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide


• Complimentary Meals: Free meals provided whilston duty


• Wellness Perks: Free access to the hotel gym


• Employee Assistance Programme:Confidential support available 24/7


• Annual Leave: Up to 33 days of annual leave per year (including public holidays)

Salary: £16.66 per hour

The successful candidate must already have eligibility to work in the UK.