Night Team Member - Liverpool

Rbh Hospitality Management; Liverpool; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Life Insurance

Employee Assistance Programme

30% F&B discount

Flexible working arrangements

Course Sponsorship

Refer a Friend scheme

Free meals on duty

Job summary

RBH Hospitality Management in Liverpool is seeking a friendly night-shift receptionist to warmly welcome late-arriving guests, manage check-ins and check-outs, and keep the hotel operations smooth through the night.

You will perform night audits, prepare end-of-day reports, and assist guests with requests while maintaining safety and cleanliness. A calm, reliable demeanor and teamwork are essential for a seamless handover to the morning team.

Responsibilities

• Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins and check-outs.
• Perform night audits and prepare end-of-day reports.
• Respond to guest requests during the night, including room service or extra items.
• Maintain lobby and public areas in a clean, welcoming state for the morning shift.
• Monitor safety and security during the night and coordinate with the morning team.

Skills

Customer service

Attention to detail

Numerical skills

Stamina for night shifts

Teamwork

Job description

• Are you a night owl who loves the quiet buzz of the late hours? Join our team and keep the magic of the hotel running smoothly while the world sleeps!


• Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between.


• Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew.


• Be the go-to for any guest requests during the night, whether it's room service or an extra pillow, bringing comfort even in the wee hours.


• Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.


• Monitor safety and security through regular checks, making sure guests enjoy a peaceful night's stay.


• Coordinate with the early morning team to hand off a seamless shift, so everyone's ready to take on the day.


• A natural night owl who's comfortable working through the late hours.


• Friendly and welcoming, ready to offer service with a smile-even at 3 a.m.


• Good with numbers and detail-oriented, especially when handling nightly audits and reports.


• Reliable and calm under pressure, able to manage guest needs and unexpected situations.


• Team player who can work independently, setting the stage for a smooth start in the morning.


• High energy and adaptability, thriving in the quiet but active world of night shifts.


• At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...


• You will have access to a benefits package we believe truly works for our people


• Discounted hotel room rates for you and your friends & family


• An additional days leave for your birthday


• Enhanced Maternity, adoption & shared parental leave


• Course Sponsorship


• 30% F&B discount at RBH hotels


• Refer a Friend scheme (earn 250 for each referral up to 5 referrals)


• Flexible working arrangements


• Wagestream - choose how and when you get paid


• Life Insurance


• Employee Assistance Programme


• Social and wellness events and activities all year round


• Free meals on duty saving you over 1000 per year


• And much much more!