Night Team Leader

IBIS; Greater London; On-site; Full time

Job summary

An established industry player in hospitality seeks a Night Team Leader to supervise operations and enhance guest experiences. This role offers the chance to work in a vibrant team, ensuring safety and satisfaction for all guests. You will engage directly with guests, providing exceptional service and support. The position promises a dynamic work environment, with opportunities for personal growth and development. Join a company that values diversity and inclusion, and be part of a network that spans across the globe, offering limitless opportunities in the hospitality sector.

Benefits

Free night stays in UK hotels

50% discount in Accor Restaurants

Discounted hotel rates worldwide

Continuous learning and development

Wellbeing support

Opportunities across 5000 hotels

Qualifications

• Experience in customer service and team leadership is essential.
• Fluency in English is required for effective communication.

Responsibilities

• Supervise hotel operations during the night and ensure guest safety.
• Conduct night audits and maintain communication with all departments.

Skills

Customer Service

Team Leadership

Guest Relations

Fluency in English

Job description

Company Description

• Contract Type: Permanent / Full Time
• Salary: £15.04 per hour
• Start date: March 2025
• Apply: Please send your application to [e-mail]

Our mission at ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality.

Job Description

As our next Night Team Leader, you…

Provide guidance and support to the team, supervising hotel operations during the night.

Undertake night audits and corridor checks to make sure everyone in the hotel is safe and looked after.

Are an autonomous and passionate individual, confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.

Maintain strong working relationships and communicate with all departments, ensuring a continuous link between night and day.

A little more information:

You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.

Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

If you feel you are the right candidate for the role as our Night Manager, please click ‘apply’ now! We’d love to hear from you!

Additional Information

One more thing…

By working at the ibis London Heathrow Airport you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.