Night Support Specialist for Complex Needs & Independence

Bournemouth Churches Housing Association; Plymouth; On-site; GBP 25,000 - 32,000; Full time

Job summary

BCHA, a South West based housing charity, seeks a Complex Needs Night Support Worker. You will provide care and support in a single location, with occasional travel, helping residents to live independently while safeguarding them.

You’ll work 42 hours per week on 6pm-6am shifts, focusing on building security, safe operation, and de-escalation of incidents. You’ll collaborate with Local Authority Housing Teams and other partners to aid customers’ wellbeing.

Responsibilities

• Work primarily within one geographic location with occasional reasonable travel.
• Collaborate with BCHA team members and external agencies, including Local Authority Housing Teams, Housing Benefit Teams, DWP, and more.
• Provide exceptional out-of-hours customer service, ensuring building security and the safety of both customers and visitors.
• Prevent breaches of occupancy agreements by proactively managing incidents and de-escalating situations effectively.
• Embrace and uphold BCHA's core ethical values: personal integrity, respect for every individual, outstanding service, teamwork, and adherence to organizational policies and procedures.

Skills

Night shifts

Customer service

De-escalation

Building safety

Job description

BCHA, a South West based housing charity, seeks a Complex Needs Night Support Worker. You will provide care and support in a single location, with occasional travel, helping residents to live independently while safeguarding them.

You’ll work 42 hours per week on 6pm-6am shifts, focusing on building security, safe operation, and de-escalation of incidents. You’ll collaborate with Local Authority Housing Teams and other partners to aid customers’ wellbeing.