Night Senior Support Worker - Complex Care

We Change Lives; Leicester; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Training & Development

Welcome Bonus

Blue Light Card

Refer a Friend bonus

Rota and care planning apps training

Job summary

We Change Lives, through Creative Care – Leicester Complex Care Service, is seeking a Night Senior Support Worker to deliver high-quality, person-centred care for adults with complex needs in Leicester.

This 36‑hour weekly night role involves working on-site, applying Positive Behaviour Support, supporting independence, and building trusting relationships to help residents lead meaningful lives. Full training provided; prior senior care experience preferred.

Qualifications

• Desirable:

Responsibilities

• To work under the direction of the Service Manager to meet the needs of the people we support, promoting an environment that provides high-quality, personalised care through individual consultation, continued development, and learning.
• Mentor new colleagues during induction to support high-quality care delivery
• Participate in supervision, observation and appraisal processes
• Provide effective communication including accurate written reports
• Follow WCL financial procedures
• Act in line with the organisation's environmental and sustainability principles
• Help maintain a caring environment aligned with best practice, guidance and legislative requirements
• Deliver high-quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement)
• Seek and share the views and preferences of the people we support
• Promote high levels of satisfaction among people we support, families, colleagues and commissioners
• Support the Service Manager with complaints and concerns following WCL policy
• Maintain positive relationships with families, the community, and external partners
• Understand and implement safeguarding procedures
• Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training
• Recognise and report safeguarding concerns appropriately
• Take reasonable care of your own and others' health and safety
• Cooperate with the employer to ensure compliance with legislation
• Avoid misuse of equipment or systems provided for safety
• Support the Service Manager in maintaining a safe environment
• Respect confidentiality in line with the Data Protection Act 2018 and ISO27001
• Use and share information only with authorised people and for authorised purposes
• This job description is not exhaustive and may be amended to meet service needs.
• Desirable: A recognised health or social care qualification
• Essential: Minimum Of 2 Years Experience In a Senior Role
• Desirable: Experience supporting people with disabilities, older people, dementia or mental health needs
• Desirable: Experience working as part of a team
• Essential: Ability to handle basic numerical data, including simple financial information
• Essential: Ability to use Microsoft Office (Word and Outlook)
• Desirable: Ability to use WCL transport or own transport when required
• Essential: Understanding of fairness and valuing diversity
• Essential: Understanding of safeguarding vulnerable adults and the ability to recognise concerns
• Essential: Ability to work positively and flexibly as part of a team
• Essential: Positive values relating to disability, older people, dementia and mental health
• Essential: Understanding of WCL's key statements and how to demonstrate them
• Essential: Ability to provide high-quality support to people with learning disabilities, dementia and mental health needs
• Essential: Good verbal and written communication skills
• Essential: Ability to listen sensitively
• Essential: Strong interpersonal skills
• Essential: Ability to develop and maintain positive relationships with others
• Desirable: Ability to plan, organise and prioritise tasks
• Desirable: Understanding of positive, person-centred support planning
• About Creative Care And We Change Lives (WCL)
• Creative Care is part of We Change Lives (WCL), a charity based in the Northwest and Midlands, supporting people with a wide range of needs including complex health conditions, disabilities, and mental health challenges.

Job description

We Change Lives, through Creative Care – Leicester Complex Care Service, is seeking a Night Senior Support Worker to deliver high-quality, person-centred care for adults with complex needs in Leicester.

This 36‑hour weekly night role involves working on-site, applying Positive Behaviour Support, supporting independence, and building trusting relationships to help residents lead meaningful lives. Full training provided; prior senior care experience preferred.