Night Support Mentor: Trauma-Informed Care for Women

Homeless Link; Caddington; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Employer Pension Contribution

Blue Light Discount Card

Discounted tickets for events

Reflective Practice sessions with a月

Training and Development

Employee Assistance Programme

Life Assurance Scheme

Cycle-to-work scheme

Annual Staff Awards

EDI Ambassador programme

Job summary

Social Interest Group provides dedicated night-time support for women facing complex needs in Luton. The Night Support Mentor will deliver trauma-informed, person-centred care, holding caseloads and performing welfare checks to empower residents to rebuild their lives.

The role requires flexibility to cover night shifts on a rota, with a strong emphasis on safeguarding, collaboration with the team, and building empowering relationships.

Qualifications

• Experience of working with people with complex backgrounds and understanding of multiple and complex needs.
• Empathy and compassion for residents facing challenging circumstances.
• Experience with domestic abuse and barriers faced by women.
• IT at an intermediate level, including Microsoft Office and other software.
• Flexible working patterns to meet service and resident needs.
• Ability to promote the service and liaise with stakeholders.
• Understanding of social marginalisation affecting people facing personal challenges.
• Alignment with our values: Ambition, Empowerment, Inclusivity, and Transparency.

Responsibilities

• Holding a caseload and conducting key work sessions tailored to resident needs.
• Carry out welfare checks, safeguarding checks, and general living checks.
• Encourage residents to participate in activities within the service and community.
• Maintain up-to-date support plans.
• Work with the team to deliver excellent service and support caseloads.

Skills

Experience with complex backgrounds

Empathy and compassion

Domestic abuse awareness

IT skills (mid level)

Flexible working patterns

Outreach & stakeholder liaison

Understanding marginalisation

Values alignment (Ambition, Empower)

Job description

Social Interest Group provides dedicated night-time support for women facing complex needs in Luton. The Night Support Mentor will deliver trauma-informed, person-centred care, holding caseloads and performing welfare checks to empower residents to rebuild their lives.

The role requires flexibility to cover night shifts on a rota, with a strong emphasis on safeguarding, collaboration with the team, and building empowering relationships.