Night Shift Supervisor

SmartRental Group; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent company in the hospitality sector is looking for a Night Shift Supervisor in Liverpool. The ideal candidate will oversee night staff, manage guest services, and ensure high-quality operations overnight. This permanent full-time position offers professional growth within a dynamic and expanding company, emphasizing service excellence and team leadership.

Benefits

Permanent contract (40h/week)

Possibility of professional development and growth

Discounts on hotels, restaurants, and events

Qualifications

• Previous experience in hospitality, preferably in a night shift or supervisory role.
• Fluent in English, other languages will be valued.
• Ability to work independently and make sound decisions under pressure.

Responsibilities

• Supervise night shift staff including receptionists, security, and housekeeping.
• Manage guest check-ins and check-outs during the night.
• Ensure excellent guest service and handle complaints.

Skills

Organizational skills

Problem-solving skills

Communication skills

Interpersonal skills

Tools

Property Management Systems (PMS)

Job description

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Join to apply for the Night Shift Supervisor role at SmartRental Group

SmartRental Group, is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector.

Our vision is to be the European leader in the market, providing diverse solutions and adapted to all accommodation needs.

With more than 10 years of experience, our activity focuses on hotels, apartments, hostels, student residences and luxury residences for the elderly.

Our portfolio has brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca and Lemonade, covering various vertical markets in the Living and Hospitality sector.

What will you do?

Supervise night shift staff, including receptionists, security, and housekeeping (if applicable).

Manage guest check-ins and check-outs during the night hours.

Ensure excellent guest service is delivered at all times.

Handle guest complaints or emergencies, escalating major issues when necessary.

Perform nightly audits and prepare end-of-day reports (e.g., occupancy, revenue, incident logs).

Monitor property security and liaise with security staff to handle incidents.

Maintain cleanliness and order in lobby and common areas during night hours.

Coordinate with housekeeping and maintenance for urgent issues.

Enforce property rules and ensure quiet hours are respected.

Assist with reservations and respond to guest inquiries via phone or email.

Ensure handover and communication with morning shift staff.

What do we look for?

Previous experience in hospitality, preferably in a night shift or supervisory role.

Strong organizational and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to work independently and make sound decisions under pressure.

Familiarity with property management systems (PMS) such as Opera, Ulysses, or Cloudbeds is a plus.

Fluent in English, other languages will be valued.

What do we offer?

• Permanent contract (40h/week)
• Possibility of professional development and growth within an expanding company.
• Discounts on our hotels, restaurants, and events.Additionally, we also offer discounts in multiple sectors through the Perks at Workplatform.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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