Night Supervisor

DoubleTree by Hilton London Angel Kings Cross; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prestigious hospitality brand is seeking a Night Supervisor to provide exceptional reception services for guests at the DoubleTree by Hilton London Angel Kings Cross. This role requires outstanding customer service and attention to detail, with responsibilities including managing guest check-in, audit procedures, and team support during night shifts. Ideal candidates will bring prior customer service experience and have a friendly, professional demeanor in a busy hotel environment.

Benefits

Staff discount within the hotel portfolio

Meals on duty

Learning & Development opportunities

Modern, stylish uniforms

Social calendar of events

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.

Responsibilities

• Provide night-hour reception services for guests.
• Complete audits and guest query resolution.
• Ensure efficient check-in/out and training for night team.

Skills

Customer Service

Communication

IT Proficiency

Job description

Join to apply for the Night Supervisor role at DoubleTree by Hilton London Angel Kings Cross

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Join to apply for the Night Supervisor role at DoubleTree by Hilton London Angel Kings Cross

Job Ref: AM14427

Branch: DoubleTree by Hilton London Angel Kings Cross

Location: DoubleTree by Hilton London Angel Kings Cross

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Shift pattern: 11:00PM - 07:30AM

Hours per week: 40

Posted date: 04/06/2025

Closing date: 06/07/2025

Do you want to excite the world of Hospitality?

We bring together a portfolio of Hotel assets and brands under a common philosophy centered around delivering exceptional customer experiences, nurturing talent and smart investment to drive superior performance and growth.

Klarent Hospitality are looking for a Night Supervisor to provide night-hour reception services for guests.

What will I be doing?

Required

As Night Supervisor, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Night Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and, or, other departments
• Complete the Night Audit and relevant reports in a timely manner
• Ensure that the night porter checklist is complete
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary
  
  

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Flexibility to work night shifts
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
  
  

What will it be like to work for Amaris Hospitality?

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We offer our employees excellent opportunities to grow and develop within our portfolio along with the following benefits:

• Staff, Friends & Family discount within Klarent Portfolio of hotels and also within the International brand you would work within.
• Modern, stylish uniforms.
• Meals on duty.
• Social calendar of events.
• Learning & Development for all levels.
  
  

DoubleTree by Hilton London Angel Kings Cross is just steps from a variety of shops, specialty boutiques, restaurants and bars and is the ideal base from which to explore the city of London. Take a five-minute walk to Angel tube station or a fifteen-minute walk to Kings Cross and St. Pancras rail stations. Our Angel Kings Cross hotel is the perfect location to access London’s high-fashion stores, financial district and business design district. Visit the West End Theatre District and explore Islington’s local theatre scene including Wells Ballet and Theatre. Find unique souvenirs at Camden Market, or tour the Islington Museum. Watch a game at Emirates Stadium, home to Arsenal Football Club.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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