Accommodation Night Porter

Merlin Entertainments; Chertsey; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading entertainment company seeks a Hotel Night Porter at Thorpe Park, responsible for checking guests into cabins and maintaining guest satisfaction. This entry-level seasonal role offers a base pay of £12.58 per hour, with various benefits like discounts and ongoing training for career development.

Benefits

Merlin Magic Pass: 20 free tickets for attractions.

25% discount in retail shops and restaurants.

40% discount online off LEGO.

Free bus from Staines station.

Fortnightly pay.

Free staff parking.

Ongoing training & development.

Access to Perks at Work discounts.

Qualifications

• No previous experience required, just enthusiasm and eagerness to learn.
• Show guest obsession by being positive and helpful.

Responsibilities

• Checking Guests In & Out of the Cabins.
• Stocking the Cabins Shop and properly storing luggage.
• Cleaning guest areas overnight and ensuring high standards.

Skills

Enthusiasm

Eagerness to learn

Guest obsession

Positivity

Helpfulness

Job description

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Merlin Entertainments provided pay range

This range is provided by Merlin Entertainments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Location: Thorpe Park,

Hours: Full time, part time, weekends & holidays

Contract Type: Seasonal, until November 2025

In this role, you will be responsible for ensuring all Cabins guests are checked into the Hotel correctly and that you are following all key accountability of a Hotel Night Porter

Responsibilities

• Checking Guests In & Out of the Cabins
• Stocking the Cabins Shop
• Correctly storing luggage and taking it to the Cabins for arrival guests
• Ensuring KPI surveys are filled out by all guests checking out of the Cabins
• Making sure standards are kept to their highest level by completing the daily & weekly check list in full
• Cleaning all guest areas overnight to ensure it is ready for the next days operation
• Effectively dealing with guests feedback or minor issues
• Showing integrity and responsibility when handling guest property and follow procedure regarding guest belongings
• Providing guests with all the correct information about there stay at Thorpe Shark Cabins
  
  

Qualifications & Experience

No previous experience required, just enthusiasm and eagerness to learn!

Show us you’re guest obsessed by being positive and helpful.

Go together to show our guests that’s you care!

Benefits

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more!
• Free bus from Staines station for all employees
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have a longer-term career in Merlin
• Access to Perks at Work which 30,000+ national & local employee discounts
  
  

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

Compensation between GBP £12.58/Hr.-

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Entertainment Providers

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