Night Supervisor

LGH Hotels Management; Cambridge; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading hotel management company is seeking a Night Supervisor for their Holiday Inn Cambridge location. The successful candidate will lead the night team, ensuring guest satisfaction and safety while handling various operational duties. This role offers a chance to work in a rewarding environment committed to exceptional service.

Benefits

Employee discounts on hotel rates

Access to IHG employee room benefit programme

Eyecare and legal advice

Cycle to work scheme

Free meals on duty

Free parking

Qualifications

• Previous hotel or similar experience.
• Strong leadership skills.
• Ability to stay calm under pressure.

Responsibilities

• Manage and oversee the night team.
• Ensure security and safety procedures are followed.
• Handle guest requests and complaints promptly.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Attention to Detail

Job description

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Are you reliable and responsible? We're looking for a Night Supervisor to oversee our night team and ensure our hotel runs smoothly during the night shift.

What You'll Do:

1. Lead the Night Team: Manage and oversee the night team, ensuring they perform their duties to the highest standard.
2. Safety First: Ensure security and safety procedures are adhered to throughout the night shift.
3. Guest Excellence: Handle guest requests and complaints promptly and professionally, delivering exceptional service.
4. Security Checks: Perform regular security checks to keep our hotel safe.
5. Support Staff: Provide general support to hotel staff during the night shift.
6. Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
7. Room Setup: Set up meeting rooms and other areas as needed.
8. Food & Beverage Service: Serve food and beverages to guests when required.
9. Check-In/Out: Handle guest check-ins and check-outs as needed.
10. Emergency Response: Manage any emergency situations that occur.
11. Reporting: Prepare reports for senior management as required.

Benefits include employee discounts on hotel rates, access to the IHG employee room benefit programme, shopping discounts, eye care, legal & money advice, counseling, cycle to work scheme, wellbeing support, free meals on duty, free parking, and more.

Qualifications include previous hotel or similar experience, leadership skills, excellent customer service, strong communication, understanding of safety procedures, ability to stay calm under pressure, flexibility, organizational skills, and attention to detail.

About the Hotel:

The Holiday Inn Cambridge is situated by a serene lake in Impington, offering a peaceful retreat near Cambridge's attractions. It features 100 luxurious bedrooms, dining options, conference facilities, and a health and fitness club.

About Us:

LGH Hotels Management operates 42 hotels across the UK, including brands like Crowne Plaza, Holiday Inn, and Best Western. Join us for a rewarding career in the hospitality industry.