Night Supervisor

Holiday Inn Cambridge; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

Holiday Inn Cambridge seeks a reliable Night Supervisor to manage the night team, ensuring exceptional guest service and safety during night shifts. Ideal candidates should have hotel experience, strong leadership skills, and the ability to handle high-pressure situations. Join a respected hotel chain and contribute to a team committed to excellence.

Benefits

Employee discounts on room rates

Access to the IHG employee room benefit programme

Shopping discounts

Eye care

Free legal and money advice

Counseling sessions

Team reward and recognition

Free meals on duty

Free parking

Qualifications

• Previous experience in a hotel or similar environment, preferably in a night supervisor role.
• Excellent leadership and management skills.
• Strong customer service skills with a friendly demeanor.

Responsibilities

• Lead and manage the night team, ensuring high performance.
• Handle guest requests and complaints promptly.
• Conduct security checks and respond to emergencies.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Interpersonal Skills

Job description

Holiday Inn Cambridge

Check out the hotel on our virtual tour!

The Opportunity

Are you reliable and responsible? We're looking for a Night Supervisor to oversee our night team and ensure our hotel runs smoothly during the night shift.

What You'll Do:

• Lead the Night Team: Manage and oversee the night team, ensuring they perform their duties to the highest standard.
• Safety First: Ensure security and safety procedures are adhered to throughout the night shift.
• Guest Excellence: Handle guest requests and complaints promptly and professionally, delivering exceptional service.
• Security Checks: Perform regular security checks to keep our hotel safe.
• Support Staff: Provide general support to hotel staff during the night shift.
• Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
• Room Setup: Set up meeting rooms and other areas as needed.
• Food & Beverage Service: Serve food and beverages to guests when required.
• Check-In/Out: Handle guest check-ins and check-outs as needed.
• Emergency Response: Manage any emergency situations that occur.
• Reporting: Prepare reports for senior management as required.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal candidate

• Previous experience working in a hotel or similar environment, preferably in a night supervisor role.
• Excellent leadership and management skills.
• Strong customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.

Hotel

The Holiday Inn Cambridge is perfectly situated by a serene lake in Impington, offering guests a peaceful retreat amidst rolling countryside while still being conveniently close to the heart of Cambridge. Just 2 miles from central Cambridge’s colleges, shops, museums, and theatres, the hotel features 100 luxurious bedrooms and a variety of dining options, including the Junction Restaurant and Bar, and the lobby lounge.

The hotel’s Academy conference centre boasts 10 meeting rooms, making it an ideal location for corporate events. Additionally, the extensive health and fitness club ensures guests can maintain their fitness routine during their stay. Our tranquil hotel truly feels like a home away from home

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 25/06/2025 by TN United Kingdom