Night Shift Service Administrator - Automotive Workshop

Auto Skills UK; Hoddesdon; On-site; GBP 46,000 - 57,000; Full time

Job summary

Auto Skills UK in Hoddesdon is seeking a Night Shift Service Administrator for a busy 24/7 commercial vehicle operation. You'll support night technicians, raise job cards, monitor progress, clock times, and manage parts and stock while maintaining high standards of customer service.

Working Monday to Friday 18:00–06:00, you will liaise with customers about scheduling, provide estimates, and ensure smooth workshop operation through the night.

Qualifications

• Previous administration experience is advantageous.
• Experience within automotive, HGV or commercial vehicle environments would be beneficial.
• Excellent organisational and time-management skills.
• Strong attention to detail.
• Confident using Microsoft Office and general IT systems.
• Good communication and customer service skills.
• Ability to work independently during night shifts.
• Comfortable working in a busy, fast-paced environment.
• Reliable, proactive and professional approach.

Responsibilities

• Raising job cards and updating jobs accurately and promptly.
• Monitoring system status reports to ensure jobs are progressing correctly.
• Recording technician working times from clock cards.
• Monitoring the clocking system, including start times, breaks and finish times.
• Ensuring required parts are available for scheduled work.
• Booking parts accurately against the relevant jobs.
• Monitoring and maintaining correct stock levels.
• Liaising with customers regarding vehicle scheduling and completion times.
• Keeping customers updated on additional work or authorisation requirements.
• Preparing and sending estimates where required.
• Answering incoming calls and dealing with customer queries professionally.
• Providing general administrative support to the night workshop team.
• Working closely with technicians and other departments to ensure smooth job progression.

Skills

Administration

Automotive industry experience

Time management

Attention to detail

Microsoft Office

Communication skills

Customer service

Night shift work

Independent working

Organisational skills

Tools

Microsoft Office

Job description

Auto Skills UK in Hoddesdon is seeking a Night Shift Service Administrator for a busy 24/7 commercial vehicle operation. You'll support night technicians, raise job cards, monitor progress, clock times, and manage parts and stock while maintaining high standards of customer service.

Working Monday to Friday 18:00–06:00, you will liaise with customers about scheduling, provide estimates, and ensure smooth workshop operation through the night.