MER Remote Support Engineer

Arcus FM

Birmingham

Hybrid

GBP 45,000 - 55,000

Full time

14 days+

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Benefits offered by this job

25 days annual leave

Overtime pay at enhanced rates

Annual bonus up to 4%

Pension scheme matched 5–6%

Life Assurance

Health cash plan

Training sponsorship

Job summary

Arcus FM is seeking a proactive Refrigeration Technical Remote Support Engineer (Nights) to join our Mobile Delivery team. This role provides critical triage, technical support and improves operational efficiency across client portfolios from Redditch office or home.

Travel to Redditch may be required occasionally. Working nights (Mon-Fri 8pm-6am), you will analyse performance trends, optimise engineering workloads, and help shape a cross-functional support model spanning Refrigeration, HVAC,

Qualifications

NVQ Level 3 in Refrigeration or City & Guilds equivalent.
F-Gas Category 1 certification.

Responsibilities

Triage Work Orders across multiple clients and support Planning team.
Make remote adjustments to refrigeration and HVAC control set points.
Produce regular performance reports and dashboards for stakeholders.
Support refrigerant management tasks and REFCOM compliance.
Assist new starters with app access and technical setup.

Skills

Technical communication

Commercial refrigeration

Control systems

Refrigerant legislation

MS Word & Excel

Technical reporting

Education

NVQ Level 3 in Refrigeration or City & Guilds

Tools

RDM

Carel

Danfoss

RCS

Job description

Looking for a fresh challenge with an award-winning facilities management company?

We are seeking a proactive and technically skilled Refrigeration Technical Remote Support Engineer (Nights)to join our Mobile Delivery team. This is a critical role supporting our Field & Planning teams around the clock, ensuring smooth triage, technical support, and operational efficiency across multiple client portfolios.

Working NIGHTS (Mon-Fri 8pm to 6am) as part of a dynamic Remote Support function, you will analyse performance trends, optimise engineering workloads, and help shape a cross-functional support model that spans Refrigeration, HVAC, RHICS and M&E disciplines.

This role offers the flexibility to work from the Redditch office or home. If you work from home there will be occasional to travel to our office in Redditch, Worcestershire.

If you thrive in a fast-paced environment, enjoy problem-solving, and have a strong refrigeration background, we would love to hear from you.

What’s in it for you?

Benefits include:

Competitive Salary - Up to £49,995 (dependent on experience) including £3,495 Shift Allowance
25 days annual leave, plus bank holidays
Enhanced overtime rates for additional earnings – All overtime is paid as time and a half
Annual bonus (up to 4%) - subject to performance
Group personal pension scheme of matched contributions between 5% and 6%
Life Assurance
Health cash plan

If you have a full valid UK driver’s license, refrigeration engineering experience, and want to progress your career with an award-winning FM provider then read on….

About the Job

As a MER Remote Support Engineer, you will:

Technical Triage & Remote Operations

Triage Work Orders across multiple clients to ensure efficient deployment by the Planning team.
Make remote adjustments to refrigeration and HVAC system control set points to improve efficiency and reduce nuisance alarms.
Identify the correct RIHCs competency for Work Order allocation.
Support triage and performance improvements for cold stores, including reducing door usage.

Reporting & Performance Analysis

Produce clear, innovative reports suitable for varied technical audience levels.
Compile regular performance reports for MER clients and stakeholders.
Undertake proactive trend analysis, offering recommendations to relevant delivery teams.
Own and deliver seasonal and winter dashboard reporting to highlight operational risks and opportunities.
Create seasonal field performance insights to support management decision-making.

Compliance & Operational Support

Support refrigerant management tasks and provide cover for RMT during absences.
Ensure REFCOM compliance through accurate tracking of refrigerant usage.
Assist new starters with app access, technical setup and login issues.
Collaborate with the Redditch team to confirm daily Gantt charts ahead of deployment.
Contribute towards developing a cross-functional M, E & R remote support team (HVAC, RHICS, M&E).

To be successful you will have:

Qualifications

NVQ Level 3 in Refrigeration or City & Guilds equivalent.
F-Gas Category 1 certification.

Technical Skills

Strong technical communication skills with field engineers.
Expertise in commercial refrigeration within the Service & Maintenance sector.
Experience with control systems including RDM, Carel, Danfoss, and RCS.
Understanding of refrigerant legislation and associated reporting requirements.
Advanced IT literacy, particularly strong proficiency in MS Word and Excel.
Experience producing, evaluating, and presenting technical reports.
Comfortable collaborating with software development teams on system enhancements.

Personal Attributes

Ability to work under pressure and meet strict deadlines.
Flexible approach to working patterns, including additional hours or shifts during peak periods.
Customer-focused with experience in professional service environments.
Self-motivated, proactive and committed to continuous learning and development.
Willing to travel occasionally for training as required.

Why Join Us?

This role offers an excellent opportunity to work at the heart of a dynamic technical support environment, influencing engineering efficiency and delivering real value across our field operations. You’ll work with modern systems, contribute to ongoing innovation, and be part of a supportive, cross-functional team.

Benefits include: