Night Shift Manager

Royal Mail; Norwich; On-site; GBP 55,000 - 67,000; Full time

Benefits offered by this job

Night shift allowance

25 days annual leave

Generous pension

Job summary

Royal Mail is seeking a Night Shift Manager at Norwich Mail Centre to lead a night team, ensuring the delivery of high-quality postal services. You will manage shift operations, coach staff, and drive improvements while adapting to evolving technologies in a fast-paced environment.

The role offers a permanent, full-time contract with a starting salary of £60,960 per year including night shift allowance, plus a 10% bonus potential and generous pension.

Qualifications

• Experience leading teams on shift-based operations.
• Proven ability to coach and develop colleagues.
• Strong communication and stakeholder management.
• Ability to stay calm and effective under pressure.

Responsibilities

• Lead the night shift teams to meet operational targets.
• Motivate staff and engineers to deliver high-quality service.
• Implement standards and continuous improvement on shift.
• Collaborate with maintenance and operations to ensure smooth running.

Skills

Leadership

Communication

People management

Adaptability

Decision making

Job description

Night Shift Manager

Salary starting at £47,780, Night Shift Allowance of £13,180 per annum, 10% bonus potential, 25 days annual leave and generous pension

Full time , Permanent

Norwich Mail Centre, 13-17 Thorpe Road, Norwich, NR1 1AA

Shift patterns: Monday to Friday - hours between 22:30 - 07:30, shifts will fall between these times.

We have a very exciting opportunity for someone to join us as a Night Shift Manager at our Norwich Mail Centre , helping us to continue to improve and deliver the best service.

What does the role involve?

This is a role where you can take control and make a difference. On every shift, employees and engineers will look to you to lead the way. You’ll motivate them to achieve their best every day and also work with them over time to help them develop and reach their potential. It’ll be up to you to help the team to meet a range of operational targets, each one critical to improving our offering to customers, saving them money on a fast, high quality service. It’s an important time in our history, as we make tech a bigger part of our operation, and you’ll be essential in helping our people to adapt and us to grow and evolve.

What skills and experience are we looking for?

As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:

• Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
• People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
• Resilience Focus: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
• Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
• Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
• Customer centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

Please note: If you are currently employed by Royal Mail, you must apply via the internal careers site or your application will not be processed accordingly.

Assessment Process

Your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise more details of which will be provided on the day.

About Us

At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Closing Date: Friday 16th October. Please note, this advert may close early if the appropriate number of applications has been reached.

Shortlisting: Week commencing 19th October

Interviews expected: Week Commencing Late October

#LI-POST #LIMRT

Job reference number 344661