Night Shift Manager

Royal Mail Group; Norwich; On-site; GBP 43,000 - 53,000; Full time

Benefits offered by this job

Night shift allowance

25 days annual leave

Generous pension

Job summary

Royal Mail Group in Norwich is hiring a Night Shift Manager at the Norwich Mail Centre. You will lead the night shift on a 22:30–07:30 schedule, guiding engineers and staff to meet operational targets and deliver a high quality service.

The role offers a starting salary of £47,780 with a night shift allowance of £13,180 per year, plus 10% bonus potential, 25 days of annual leave and a generous pension. This is a pivotal position as technology is increasingly integrated into our operations.

Qualifications

• Leadership and people management experience on night shifts.
• Ability to stay composed and decisive under pressure on operations.

Responsibilities

• Lead the night shift team to meet operational targets and ensure service quality.
• Develop and coach staff to improve performance and reach potential.
• Collaborate with engineers and other teams to implement changes and improvements.

Skills

Leadership

People management

Resilience

Achievement focus

Improvement

Customer focus

Job description

Job reference number 344661

Night Shift Manager

Salary starting at £47,780, Night Shift Allowance of £13,180 per annum, 10% bonus potential, 25 days annual leave and generous pension

Full time,Permanent

Norwich Mail Centre, 13-17 Thorpe Road, Norwich, NR1 1AA

We have a very exciting opportunity for someone to join us as a Night Shift Manager at our Norwich Mail Centre , helping us to continue to improve and deliver the best service.

What does the role involve?

This is a role where you can take control and make a difference. On every shift, employees and engineers will look to you to lead the way. You'll motivate them to achieve your best every day and also work with them over time to help them develop and reach their potential. It'll be up to you to help the team to meet a range of operational targets, each one critical to improving our offering to customers, saving them money on a fast, high quality service. It's an important time in our history, as we make tech a bigger part of our operation, and you'll be essential in helping our people to adapt and us to grow and evolve.

What skills and experience are we looking for?

As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:

• Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
• People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
• Resilience Focus: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
• Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
• Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
• Customer centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

Shift patterns: Monday to Friday - hours between 22:30 - 07:30, shifts will fall between these times.

Assessment Process

Your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise more details of which will be provided on the day.

About Us

At Royal Mail we connect companies, customers and communities across the country, delivering a one-price-goes-anywhere', universal postal service to more than 30 million addresses. As one of the UK's leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

Closing Date: Friday 16th October. Please note, this advert may close early if the appropriate number of applications has been reached.

Shortlisting: Week commencing 19th October

Interviews expected: Week Commencing Late October