Assistant Traffic Office Manager & Key Control Administrator

Royal Mail Group; Manchester; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Hourly pay

Holiday entitlement

Pension

Career development

Uniform provided

Parental leave

Discounts

Job summary

Royal Mail is seeking an Assistant Traffic Office Manager / Key Control Administrator at the Manchester Vehicle Operating Centre for a permanent role. You will supervise the night shift, manage keys and logs, and coordinate with drivers to keep operations moving.

The role requires IT/data entry skills, a good level of numeracy, and a full UK driving licence. Salary reflects a £13.68/h rate with benefits and career progression opportunities.

Qualifications

• Excellent IT and data entry skills to support daily administration.
• Excellent numeracy and literacy skills.
• Ability to work independently and make informed decisions with training.
• Customer service skills for internal/external enquiries.
• Confidentiality and accuracy in office operations.
• Full UK manual driving licence with up to 6 penalty points.
• Understanding of driver hours is desirable.

Responsibilities

• Oversee the night shift operation at Manchester Vehicle Operating Centre.
• Coordinate with Transport Manager/Drivers/CPC & BCA Team on daily operations.
• Manage allocation and retrieval of folders, keys, number plates and logbooks; update folders as needed.
• Assist in planned maintenance of vehicles and liaise with workshop services.
• Maintain vehicles on BAT, M5 and LINK systems; act as point of contact for customers.
• Compile and update system reports and relevant compliance paperwork.
• Schedule collections and sign vehicles back in after use.
• Keep agency drivers' records updated and ensure paperwork is complete.

Skills

IT skills

Numeracy

Decision making

Customer service

Confidentiality

Driving licence

Understanding drivers hours

Tools

Motive Tachograph

Job description

Assistant Traffic Office Manager / Key Control Administrator

Job Reference: 344123

Location: Royal Mail, Manchester Vehicle Operating Centre, Travis Street, Manchester, M1 2NG

Job type: Permanent contract

Hours: 37 hours per week, working Night Shift Monday - Friday. Attendance times between 21.45hrs and 06.09hrs with scheduled overtime to meet deadlines.

Details regarding shift pattern, attendance times and scheduled overtime to be discussed at interview.

There has never been a more exciting time to join us. We are reinventing Royal Mail for the future, and now is the perfect time to be part of that journey.

Based at our award-winning Manchester Vehicle Operating Centre, proud winner of the 2026 Royal Mail Operations Excellence Award, you'll be joining a high-performing team at the heart of our operation.

As Assistant Traffic Office Manager/ Key Control Administrator you are responsible for the safe running of the Manchester Vehicle Operating Centre via manual and computerised methods. Our logistics team are responsible for keeping everything moving. Without logistics we simply wouldn't be able to function. The physical transportation of mail is what we do. You'll be responsible for the day-to-day supervision of the Night shift operation at Manchester Vehicle Operating Centre, reporting any issues to the Transport Manager/Management Team.

In order for Royal Mail to run an efficient operation, the Assistant Traffic Office Manager/ Key Control Administrator would be expected to carry out the following tasks:

• You will work closely with Transport Manager/Drivers/CPC & BCA Team with regards to daily operation. Including verbal communication to Drivers on daily issues i.e. Road Traffic conditions, Weather, RTC's, H&S etc.
• You will be confident in working independently and exercise sound judgement to make informed decisions in the absence of the transport manager.
• Allocation and Retrieval of 318 Folders, Keys, Number Plates and Logbooks. Update and 318 Folders as required by Network Planners.
• You’ll assist in co‑ordinated planned maintenance of vehicles and liaise with workshop services.
• Allocation and Maintenance of Vehicles on BAT, M5 and LINK systems.
• Act as point of contact with Internal Customers and External customers by phone.
• Compile, Communicate and Update system VOR reports, and assist in Maintaining Map books, Duty Packs, filling PMT's and all associated compliance paperwork.
• Undertake collection scheduling & signing vehicles back in after use.
• Maintain agency drivers' records are updated and checked including all associated agency driver's paperwork.
• Ensure transport office operates in a clean safe environment and complete yard checks as and when requested.
• You will assist in Weekly Downloading of Tachograph's in Motive Units.

A bit about you

• Excellent IT and data entry skills to support daily administration (full training will be given on Royal Mail software)
• Excellent numeracy and literacy skills.
• When required you will need to be comfortable and confident working alone, this will include decision making on certain tasks, for this you will receive full training. This attracts a Leadership Allowance of £193.98 per month pro rata to when you perform the role.
• Customer service (Telephone and Face to Face): Managing internal and external telephone and face to face enquiries in a professional, efficient, and customer focused manner.
• Proven ability to maintain confidentiality, work under pressure, and deliver accurate information to support efficient office operations.
• Have a full UK manual driving licence with no more than 6 penalty points.
• A good understanding of driver's hours would be desirable.

What we do for you

To deliver on our ambition we want the best and that's why we're delighted to offer competitive pay and benefits for a permanent role within our sector. For bringing your best and serving our customers with pride, you can expect to receive:

• A guaranteed hourly rate of £13.68p/h (paid monthly and adjusted to your working hours).
• 22.5 days holiday, rising with length of service (adjusted to your working hours if part time).
• Contributory pension scheme
• Lots of opportunity to develop a career
• Full uniform provided if you're on a contract of longer than three months
• Excellent parental leave policy
• Various discounts including high street vouchers, travel and attraction discounts, and savings on beauty products and gym membership

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.