Night Shift Guest Experience & Operations Lead

Malmaison Hotels; West of England; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Staff room rates

Friends and family rate 50%

35% dining discount

Fully funded apprenticeships

Wellness & campaign days

Job summary

Malmaison Hotels is seeking a Night Porter to oversee the hotel from sundown to sunrise, ensuring brand standards and guest satisfaction.

You will handle Night shifts, support Food & Beverage operations, assist guests with luggage, and conduct nightly health and safety checks while maintaining immaculate public areas. The role offers flexible shift patterns and clear progression paths.

Competitive pay and additional benefits are offered, including staff room rates and apprenticeship programmes.

Qualifications

• Experience in a similar role preferred.
• Able to work nights and weekends.
• Excellent communication and guest service skills.

Responsibilities

• Oversee hotel operations from sundown to sunrise.
• Manage Food & Beverage during night shifts.
• Assist guests with luggage and inquiries.
• Conduct nightly health and safety audits.

Skills

Night shift

Guest service

Communication

Health & safety

Job description

Malmaison Hotels is seeking a Night Porter to oversee the hotel from sundown to sunrise, ensuring brand standards and guest satisfaction.

You will handle Night shifts, support Food & Beverage operations, assist guests with luggage, and conduct nightly health and safety checks while maintaining immaculate public areas. The role offers flexible shift patterns and clear progression paths.

Competitive pay and additional benefits are offered, including staff room rates and apprenticeship programmes.